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Extra Space Storage
- Self Storage
- Silver Spring, MD
About this business
Location details
7722 Fenton St, Silver Spring, MD, 20910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Let me start by saying that their staff are wonderful. Very helpful. The site could use some upkeep. My unit has no lighting. When I first arrived, the elevators worked. Now, I struggle with them. They work when they want to. I wish I had taken a look at my unit prior to rental as I would not have accepted it because it has no lighting. There should be overhead lighting for every unit. I have to bring flashlights and lanterns to see inside. The hallway is dimly lit and kinda creepy. It reminds me of Raccoon City.
Business response:
Thank you for taking the time to share your experience, Sonta. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (301) 588-8163 if you need anything.
Very good experience at the 7722 Fenton location of Extra Space Storage. Unit was clean, size was as advertised, easy to get into the building and elevators with my personal code or through the app. When it was time to move out, Michael reversed my last charge so I wasn't paying for the unit when I wasn't there. Only cautionary note: our fee doubled after 3 months. This was probably in the contract somewhere but it still caught me by surprise. Like many businesses, they lure you in with a discount then raise the price. I sus... read more
Business response:
Hi Aaron. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Michael! Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
Christina, at the Fenton St location in Silver Spring, MD, was a breath of fresh air. She was professional, warm, very kind, and Christina went above and beyond to be helpful to me. The facility is clean, affordable, secure with redundancies to ensure safety, well lit, and my 3rd floor rental space was so easy to get to. I could not be happier with the experience.
Business response:
Thank you for your feedback, Steven! Providing renters with clean and secure facilities is our top priority. We're glad Christina was able to meet your storage needs. We're always here to help at 888-storage if you have any questions or need assistance with your rental.
Management is fantastic and helpful all the employees i met were. They have access till 10 pm so its convenient.
Business response:
Thank you for the review, Sumayyaa! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! If you need anything, do not hesitate to reach out at 888-storage.
We moved into a small unit on a weekday afternoon and had a great experience! The gates all worked well and seemed secure, and the big black moving carts made unloading quick and easy. Benjamin, the manager, was very helpful in setting us up with the lock we needed and answering all of our questions, including reassuring us about everything they're doing to address issues with mice of the kind that another recent reviewer mentioned. (When we looked closely, we found some small mouse droppings in one corner, but we figure ... read more
Business response:
Hi Sam, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Benjamin was very helpful in setting you up with the lock you needed and answering all of your questions. Feel free to stop by the office if you need anything!
I have used Extra Space Storage a few times and each time the experience is straightforward and without issues. The system where you can, for some units do contactless, all online set up is great. Had to go in person and the new manager Ben is on point.
Business response:
Thank you for being a loyal customer, MJ K! We're glad Ben is on point. As always stop by the office or call us at 888-storage if you need anything.
I have to say my experience was great. From setting up the space to adjusting it as needed. As a senior, they gladly provided the discount and ensured the paperwork and payments reflected what I needed. This is a fantastic place to deal with as they provide all the time you need for questions and never make you feel like you are pestering I highly recommend this location!
Business response:
We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. Thanks for being a loyal customer, Patricia! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.
The staff at the facility were extremely helpful and accommodating. They provided me with all the information I needed to help me select the best options for my needs. They went above and beyond my expectations. Definitely recommend.
Business response:
Thank you for the recommendation, Shelter! We pride ourselves on having a helpful, accommodating staff and are so happy they provided you with all the information you needed to help you select the best options for your needs and went above and beyond your expectations. Don't hesitate to reach out to us at 888-STORAGE if you need anything!
The reason I'm giving Clayton and Krystal five stars is because they both respect me! Yesterday, I had the pinnacle of a personal situation emerge at Extra Space Storage. Clayton assisted me generously when no one else would. I tried to tip Clayton yet he did the right thing again. I recommend this storage place to anyone who deserves respectful service. Krystal is attractive and smiles all the time!!
Business response:
Hi Sondra, thanks so much for your great feedback! We are thrilled to hear your experience with Clayton and Krystal was positive and are always here to help with your storage needs! We really appreciate the recommendation as well as the 5-star review! Give us a call at (301) 588-8163 or stop by the office if you need anything! Our team is happy to help!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 988 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.