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Extra Space Storage
- Self Storage
- Silver Spring, MD
About this business
Location details
7722 Fenton St, Silver Spring, MD, 20910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The customer services provided to my wife and I was outstanding. Jesse assisted us and was very pleasant and made it very easy for us to sign. Everything was good. The only reason I'm not giving a 5 star is because we just got the storage. Jesse customer service and friendliness gets a 5.
I am currently getting ready to move into a new apartment. The space is much smaller than what I am used to therefore I decided that I needed to use a storage facility for the time being. I was referred to the Extra Space Storage facility through some friends who live in the area. I was pleased to see that all their reviews and high regards were actually true. The front entry was very clean and the office as well. I was greeted by both Korawn and an older gentleman named Michael. Korawn was very nice and very informative. I ... read more
Everyone knows that moving and storing your wonderful furniture and boxes can be stressful. Beginning with Irving Garcia, Danny and others -- everyone was super professional and helpful, the place was extremely clean, climate-controlled, well protected, and cost effective. I feel confident my things will be fine while there and I highly recommend this storage facility! You'll be happy you did!!!
After dealing with a horrible roommate situation and needing a place to store my things, I was absolutely thrilled to have found such an amazing storage facility - with outstanding customer service! Carmen couldn't have been more accommodating and patient with me - especially in near 100 degree temperature. And the other gentleman who sorted out my billing and paperwork (arrghh forgot his name!) was amazing too. With all of the other stresses happening on that day, these folks made everything work out perfectly! I cannot ... read more
Rats rats and more rats. The unit I took Smelled a bit like mice piss but I sort of let it slide because I needed a unit. Came back everything had rat Pisa and $hit all over it and the best part well not best I was greeted by a rat inside my box. The unit has so much rat $hit it was ridiculous. They offered for me to move to the second floor but the elevators are always broken and you can't access your unit when the elevators Are out, hence why I moved from my original 3rd floor to the 1st. I had to throw away comforter... read more
Business response:
We're sorry to hear this, Samantha. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further.
How the heck do you cancel a rental agreement before the term is up? Thank god the lady who was workingtoday figured it out for me.
The facility seems secure and climate controlled. But the problems are serious and far exceed these attributes. The unit I rented for 3 years became infested with some worm /insect that destroyed my rugs (which had been professionally cleaned) and there was a slow water leak from above that ruined 2 antique wood tables. The management are insensitive and accept zero responsibility even when their negligence is clear. They offered another unit in a different floor at a lower rate so I spent a day moving everything. The pri... read more
My wife and I reserved a unit here to store some furniture that we will not need at our new place. Everyone was very friendly throughout the reservation process. We were shown a unit on the third floor, and the gentleman helping us pointed out as a selling point the two large elevators that we would use to bring our things up. A few hours later, we came back with our furniture loaded in a uhaul and started to unload. We quickly discovered that it was impossible to get an elevator to take us up. It turned out that one of th... read more
Business response:
Matthew, we strive to provide our customers with excellent customer service, and a clean secure facility. We're very sorry to hear you had a negative experience with us at the Fenton Street location and we'll work hard to ensure that your feedback is heard.
I like the location and service though the carts are sometimes hard to locate. However, I was not told about the 20% late fee and should have read the contract more carefully. Apparently my credit card did not go through and I just missed the last day for payment. By the time I called them back with another method of payment, it was too late. Being that it was the holiday period full of other distractions,I should have been more careful. The representatives could not do anything for me. Two stars for the twenty percent late ... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 988 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.