Extra Space Storage

Matthew P. 

on Yelp

11 years ago

My wife and I reserved a unit here to store some furniture that we will not need at our new place. Everyone was very friendly throughout the reservation process. We were shown a unit on the third floor, and the gentleman helping us pointed out as a selling point the two large elevators that we would use to bring our things up. A few hours later, we came back with our furniture loaded in a uhaul and started to unload. We quickly discovered that it was impossible to get an elevator to take us up. It turned out that one of th... read more

Marion A. 

on Yelp

11 years ago

I like the location and service though the carts are sometimes hard to locate. However, I was not told about the 20% late fee and should have read the contract more carefully. Apparently my credit card did not go through and I just missed the last day for payment. By the time I called them back with another method of payment, it was too late. Being that it was the holiday period full of other distractions,I should have been more careful. The representatives could not do anything for me. Two stars for the twenty percent late ... read more

Gayle S. 

on Yelp

13 years ago

Well, the honeymoon is over! After a few months, I found myself more frustrated than happy using this service. Entering and parking is really difficult, especially on a busy day. There is often no one in the office. (What happened to the nice manager?) The rickety carts are too few and poorly maintained. I switched to another space, and the lighting is so dim that I have to bring a flashlight. Most irritating of all is that they raised the rent over 10 per cent in one fell swoop. I called to question this three times,... read more