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Extra Space Storage
- Self Storage
- Silver Spring, MD
About this business
Location details
7722 Fenton St, Silver Spring, MD, 20910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I moved into this storage unit about a week ago. I recently moving out of my studio apartment and needed storage for about 6 months. Celso was incredibly helpful and made the whole process super easy. He called me as soon as I made a walk through appointment online and confirmed pricing and availability. When I arrived, he showed me two different unit sizes and informed me on the best deal for my $. Throughout the whole process, I felt he had my best interest in mind as the customer. He did this by reminding me to bring my o... read more
Business response:
Hi Nyki, we're glad Celso was able to help, made the whole process super easy, and showed you two different unit sizes. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out if you need anything!
I appreciate the professionalism and service! The storage space perfect for what I needed and the staff made the process simple and convenient!
Business response:
P, we are thrilled to hear your experience was positive and are always here to help with your storage needs! Thank you for choosing Extra Space. Give us a call at (301) 588-8163 or stop by the office if you need anything!
My husband and I secured a unit today at Extra Space. Carlton was very professional, pleasant and helpful. The total antithesis of their nearest competitor. I appreciate the climate control. Extra Space staff went the extra mile. Keep up the good work! I'm giving the facility four stars. I think that all the units should have additional illumination.
We only used this place for a short time but we're very happy with how it all went! The people working in the office were friendly, upfront, and very accommodating. The storage space was plenty big enough for all of our belongings, it was clean and the climate control is nice (both for your furniture and for you when trying to move!). The units themselves don't have much light so maybe bring a flashlight if you are bothered by that but we did not find this to be a big deal. Definitely will use this place again if we need to!
The 5 stars are definitely for the customer service and management. From the first phone call, Nicole was extremely helpful and responsive. She walked around to show us our potential unit, and shared our options. She assured us of the safety at this location, and made us feel comfortable in leaving all of our belongings. Carlton was also quite welcoming and attentive. Thanks to the both of you!
After three years as a customer, I just moved out due to a relocation to a new city. In that time, they definitely improved. Extra, well maintained carts were added. The entry and exit keypads were repaired and encased in concrete to that they could survive minor vehicle hits. The employees were very helpful at checkout. The only thing keeping them from a five star is that they don't refund a pro-rated amount of rent if you move out prior to your next billing date. Corporate policy, but not very customer friendly.
I have been renting there for about 13 months and have been very pleased. It is climate controlled, which is very important because of the video production equipment I have there. The hours are pretty good compared to other facilities in the area. Jesse the manger has been very customer responsive. I agree with a recent review about having additional dollies on deck when they are closed. Its not cheap, but this is Montgomery County and it is very convenient. When the weather is bad they are good at making sure the faci... read more
Great place. I would give it 5 stars if it was open a little later which cause me distress when I was moving because I needed to get there past 10pm but it closes then. The other thing is that they only have 2 wheeled dollies on deck when the front office is closed (which includes Sunday's). Otherwise, great security, climate control, motion sensor lighting, and everything at your tips.
I haven't actually moved anything into my locker yet but so far, the service has been exactly as advertised. The first month is in fact FREE but if you elect to insure your property, there is a monthly cost. Not a big surprise. Who would expect the owners to pay your insurance for you? The facility appears clean and although the pull cord for the light in my particular unit was too high for me to reach easily, the representative who showed me to my unit promised to add an extension to it for me. We'll see. I don't move... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 988 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.