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Extra Space Storage
- Self Storage
- Bermuda Dunes, CA
About this business
Location details
78265 Country Club Dr, Bermuda Dunes, CA, 92203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The staff and facilities are amazing, the perfect place if you need a storage unit with reasonable pricing too. Can't beat that!
Business response:
We think our team is great too! Thanks for the positive review, Lawrence. We're committed to being your go-to stop for all your local storage needs! Stop by our office if you need assistance or have any questions.
We're new renters and the whole experience has been excellent! The first receptionist on the phone answered all my questions and was so friendly. Then when it came time to come to the actual unit, we were confused on where our unit was. I called the front and spoke to Sarah who came down and helped me find our unit right before her lunch break! She's super sweet, showed me to the unit, answered all my questions, and I saw her say hello to another renter. To me is showed she knows who comes in and out and is friendly enough t... read more
Business response:
Thank you so much for your kind words, Mya. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a friendly staff, so we are thrilled to hear that our manager answered all your questions. Thanks for recommending Extra Space Storage! Don't hesitate to reach out at 888-STORAGE if you need anything.
This storage facility is extremely clean and convenient. Exceptional customer service from staff members. Highly recommend.
Business response:
Thank you for the kind remarks, Leilani! We're so happy to hear we have your recommendation! If you need anything in the future, feel free to stop by or call us at 888-storage.
The staff here is extremely friendly and made the process of renting a unit incredibly smooth. Samantha was fantastic to work with and was prompt on all follow ups to make sure I was confirmed and good to go. The unit and common areas are clean and secure! Highly recommend!
Business response:
Hi Blaine, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage!
UPDATE: After speaking to the property manager and Emily's response, I've been reassured that increases are suspensed for now. Because of this, I will change to 4 stars. I won't give 5 stars because the increases are too frequent and not small. I've had a 10x10 climate controlled unit for a while now and since I've had it, the rate has steadily gone up. We are in the middle of a global crisis and people are losing their jobs because of it. I got my mail today and Extra Space Storage sent me a notification informing ... read more
Business response:
Norma, we understand the frustration of rate increases. We are reversing any rent increases starting March 1. Customers will be receiving individual notice of this shortly as we process these updates. If you would like to discuss this with us in more detail, we're available at 888-storage.
Very Friendly and Helpful. Thank you Damian and Jessica for all the upfront info and streamlined check in process.
Business response:
We really appreciate the 5-star review, Jared! It's great to hear that Damian and Jessica were able to provide an informative and streamlined rental process! Thank you for choosing Extra Space!
The friendliest staff ever. Inside storage units with a/c, and believe me pay that extra amount cause in the summer you will be wishing you did. They provide dollies for you. Very clean establishment. The manager waived my late fees for me a few times. So appreciative. I def recommend this place.
Business response:
We really appreciate the 5-star review, Nicole! We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood! Thanks for recommending Extra Space Storage! We look forward to serving you again in the future!
Best storage experience (i know, sounds weird saying that) .. but VERY clean, always felt safe there (even after hours), and the office staff is extremely friendly and helpful (did not try to sell me something I didn't need).
Kyle & Diana are very professional, very courteous...Love how they talk to the customers. All rules applied. Thanks for all your help.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 791 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.