Extra Space Storage

4.8

Self Storage
North Hollywood, CA

About this business

Consumer Services Self Storage

Location details

13434 Saticoy St, North Hollywood, CA, 91605, United States

Get directions

Weekday	Schedule	Status
Mon	06:00 a.m. to 8:00 p.m.
Tue	06:00 a.m. to 8:00 p.m.
Wed	06:00 a.m. to 8:00 p.m.
Thu	06:00 a.m. to 8:00 p.m.
Fri	06:00 a.m. to 8:00 p.m.
Sat	06:00 a.m. to 8:00 p.m.
Sun	06:00 a.m. to 8:00 p.m.

4.8913 reviews

Select a rating

Ruby B.

6 years ago

They charge your rate after a few months they never said our rate would go up and when I called them about it all they had to say was it at in the terms !! That's something they should mention at the time they required all kinds of signatures and initials !!!! Don't go here very deceiving!!! Update : then they message me acting like it's about the budget !! Lol they missed the whole point ! It's about them mentioning everything else when you sign up except that the rates increase every so often !!! So like them to try ... read more

Business response:

Hi Ruby, thank you for your review. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please feel free to contact us at (818) 821-5632 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.

Laura L.

6 years ago

Make sure to double check rate and your credit card receipt. I was overcharged by accident but wAs refused a refund of the amount overcharged even though I pointed out the error on the same day. Instead I was told the amount would be credited to my account. That is NOT acceptable - they should have cancelled the credit card charge and entered the correct amount. Spoke to a manager. I am not happy.

Business response:

Thank you for the feedback, Laura. We're sorry to hear about your experience. We would love the opportunity to make things right. Would you mind giving us a call at 888-STORAGE?

T P.

11 years ago

This place will try anything to rip you off... They failed to set up my account properly with autopay like I requested. Then when I noticed I hadn't been charged and called, they told me it was my fault that they set it up wrong, so I had to pay over $50 in late fees. Expect lots of hidden fees and unexpected charges and horrible customer service. The employees are extremely rude and unhelpful and they will lie in order to collect more fees. Do yourself a favor and go somewhere else.

Randi D.

12 years ago

I have had a unit here for several years, and until recently I have been very satisfied. The Manager Maria is very pleasant, and polite ( though a tad befuddled when you need to bring something to her attention. ) For example, when I went ask about the Fleas, and Moths that have invaded the center, Maria just sort of laughed it off, and said that someone else had mentioned they found Fleas. Fleas, and Moths around my stored things, GROSS.

Kenneth S.

14 years ago

**SCAMMERS** I AM SO FED UP WITH THEIR RATE CHANGES!!!! Reading complaints from other sites I see people saying they had 2 rate hikes in 18 months.... I just received my 5th (the 1st one only 3 months in) and I am done dealing with these crooks. What started out to be convenient and affordable has turned out to be nothing but a scam. DON'T DO IT!!!!

Phil S.

15 years ago

I rented a space at this HORRIBLE place when we moved to New York City. I spoke to HUGO (the manager) to let him know that I was having financial trouble in NYC and he said he would attempt to get me a lower price on my unit. Sadly, I fell a few months behind in my payments. As HUGO had emailed me letting me know that he was attempting to get me a lower monthly rate, I felt that if there was any possibility of losing my possessions that HUGO would email me. Weeks ago I found out that EXTRA SPACE had auctioned off ALL of my p... read more