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Extra Space Storage
- Self Storage
- San Pedro, CA
About this business
Location details
1951 N Gaffey St, San Pedro, CA, 90731, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
The RUDEST! Women "helped" me with my incorrect storage bill and incorrect form of payment. 1. She answered the phone angry and in a low tone which is fine. Maybe she just wanted to go home. But either way, when I am trying to let her know my issues she is cutting me off mid sentence, talking over me, & not listening to a word I am saying. 2. She then proceeds to call me "sweety" when my name is literally on the account. No need to call me outside of my own name. She does this when she is trying to tell me to "calm down" w... read more
Business response:
We sincerely apologize for any inconvenience caused during your recent interaction with us. We take all feedback seriously and will address the issues you've raised regarding the customer service you received. Our goal is to provide a positive experience for all our customers, and it's clear we fell short in this instance. We will use your feedback to improve our training and customer service processes. Please feel free to reach out to us at (310) 832-4770 for further assistance or to discuss this matter in more detail. We v... read more
Was originally Mini Pac and few years ago, was paying $170 a month, and was super clean. Has been over taken by Extra Space about 3 years ago, paying $250 now! It has turned into a homless storage unit. Trash is everywhere, and elevators urinated in. Cleaniness is gone.
Business response:
Thank you for your feedback, Daddy. We are sorry you did not have a 5-star experience with Extra Space Storage. Please call us at (310) 832-4770 so we can try to make things right!
We've been renting a storage unit and after 4 months the price of the unit was increased 100% from $96 per month to $198 without notice. On top of that the unit was broken into in broad daylight. The thief was caught on a surveillance camera but and the owner of the unit even saw him walking out. Nothing was done. When we called regarding the price increase we were told that the price goes up whenever they feel demand is up. Very poor business practice. The only reason they have so many 5 star reviews is that they tell... read more
Business response:
Your feedback is very important to our team, Denise. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We're sorry you had a negative experience. The security and safety of our customer's belongings is of utmost importance to us. We take your concerns seriously and will work to address them. Please contact our national center at 888-storage so we can further assist you.
both of my lockers have been broken into. apparently there are no systems in place to keep my stuff from being stolen. I even purchased Locks from them after the first break In that where suppose to be harder to pick (guess not!). would not recommend this place
Business response:
Hi Steve, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 832-4770?
The only reason I gave them a 2 star was because there was two people that actually helped resolve a couple of the issues I've had with this place and I believe it was Steven & Shamon(spelling?) that called me from HR or that were management that were very nice helpful. OUR UNIT WAS BROKEN INTO and what was more infuriating is that they didn't notify us when they already knew this was going on . They couldn't provide a reason as to why we weren't notified. I got conflicting stories from LOU ANN. Lou Ann needs to fix her cu... read more
Business response:
Hi Jenn, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 832-4770?
I rented a unit less than three months ago. I just received a notice today that they are raising my rent 20% (to over $400). Ridiculous! I'll be moving out faster than I moved in. I'll be sure to bring my own cart since they only seem to have one or two in each building.
Business response:
We offer push carts that may be used free of charge on a first-come, first-serve basis. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (310) 832-4770, and they will be happy to assist you.
The San Pedro location is not good to deal with, in my experience. You'd be better off elsewhere. They raise the rent considerably without notice- the information they claim is "mailed out" is not received, the employees are just rude and condescending, the hours inconvenient. No way to contact management-you're forced through a phone loop of contacting the very employees you may be trying to complaint about, with no recourse. Customer service sends a text link for comment that leads to a page that says it's unavailable. The... read more
Business response:
Hi Noni, thank you for the feedback. We're sorry to hear you're unhappy with your rate and do not receive the postcard we mail out. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please email us at customerservice@extraspace.com ... read more
This place is kind of shady. I wouldn't use them. I've used them before got stuff stolen out of my storage unit
Business response:
Hey Alison! Thanks for your review. We are sorry to hear this happened while storing with us. Please call us at 888-storage if you need anything.
I was a customer for 12 years and it went from $200 to $300. The new management can't keep rolling carts available for customers. They won't buy more carts because the new manager said the customers will just hide them. Customer service went down and prices went up, so I finally emptied my storage unit.
Business response:
We're sorry to hear this, Adam S.. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We value your feedback in regard to our customer service and moving carts. Please give us a call at 888-storage if you need anything from us!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 871 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.