Extra Space Storage

Elizabeth V. 

on Yelp

a week ago

Not so secure. All the security features this facility has to access the property and still my unit lock was broken and my belongings were stolen. Definitely would not recommend this place for the price they charge each month for their units just to have it vandalized and burglarized 

Mark C. 

on Yelp

a year ago

WOULD NOT RECOMEND!! My storage was broken into and had multiple items stolen. Continues to happen. See other comments. Additionally, the monthly rental charge increased about three times in the year we rented. Look elsewhere. 

Michael A. 

on Yelp

a year ago

Ooh no is right! The wife and I had a storage there, sadly I returned to our assigned unit and discovered our lock had been removed and a facility lock and red tag was in its place. I contacted the office who confirmed the unit was discovered open with no lock and claimed they contacted us via phone call (no such call was ever received). Unfortunately, yes many items taken. The unit was secured once again, and once again broken into with no notification from management, who again stated they contacted us (hard to say th... read more

Liz B. 

on Yelp

a year ago

The RUDEST! Women "helped" me with my incorrect storage bill and incorrect form of payment. 1. She answered the phone angry and in a low tone which is fine. Maybe she just wanted to go home. But either way, when I am trying to let her know my issues she is cutting me off mid sentence, talking over me, & not listening to a word I am saying. 2. She then proceeds to call me "sweety" when my name is literally on the account. No need to call me outside of my own name. She does this when she is trying to tell me to "calm down" w... read more

Daddy R. 

on Yelp

a year ago

Was originally Mini Pac and few years ago, was paying $170 a month, and was super clean. Has been over taken by Extra Space about 3 years ago, paying $250 now! It has turned into a homless storage unit. Trash is everywhere, and elevators urinated in. Cleaniness is gone. 

Denise K. 

on Yelp

2 years ago

We've been renting a storage unit and after 4 months the price of the unit was increased 100% from $96 per month to $198 without notice. On top of that the unit was broken into in broad daylight. The thief was caught on a surveillance camera but and the owner of the unit even saw him walking out. Nothing was done. When we called regarding the price increase we were told that the price goes up whenever they feel demand is up. Very poor business practice. The only reason they have so many 5 star reviews is that they tell... read more

Steve C. 

on Yelp

2 years ago

both of my lockers have been broken into. apparently there are no systems in place to keep my stuff from being stolen. I even purchased Locks from them after the first break In that where suppose to be harder to pick (guess not!). would not recommend this place 

Jenn G. 

on Yelp

2 years ago

The only reason I gave them a 2 star was because there was two people that actually helped resolve a couple of the issues I've had with this place and I believe it was Steven & Shamon(spelling?) that called me from HR or that were management that were very nice helpful. OUR UNIT WAS BROKEN INTO and what was more infuriating is that they didn't notify us when they already knew this was going on . They couldn't provide a reason as to why we weren't notified. I got conflicting stories from LOU ANN. Lou Ann needs to fix her cu... read more

Alan W. 

on Yelp

2 years ago

I rented a unit less than three months ago. I just received a notice today that they are raising my rent 20% (to over $400). Ridiculous! I'll be moving out faster than I moved in. I'll be sure to bring my own cart since they only seem to have one or two in each building.