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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
It is very easy to make claims and I love that you always know how much it will cost. No hidden fees or separate fees. The customer support is very helpful and knowledgeable. We have been very impressed with them so far.
Business response:
Hello Garrett, Thank you for taking the time to rate us! We are glad to see that we have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Thank you, Tiffany Nguyen Customer Relations Manager
They have not been able to resolve an A/C issue into its third week.
Business response:
Dear Ken, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark chose an excellent contractor for this service!
Business response:
Dear Hensel1, We are pleased to hear we have another opportunity to provide you with remarkable service! Thank you for your continuous support. Thank you, Cheyenne Rapier Customer Relations Manager
They always provide a fast service, they are excellent to talk to, friendly and respectful.
Business response:
Shelly, I'm glad we have been able to provide excellent and timely service for you! Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |
The service was excellent, but need more work in communication.
Business response:
Dear SF Bay, We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services with our communication. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Because we live in a small town, my request for service always gets "re-assigned" Once service is provided, usually problem is rectified.
Business response:
Hello Linda, Thank you for providing us with your feedback. We have representatives out in the field every day to build our in-network contractors. This will prevent reassignments in the future. Landmark strives to better our services for our homeowners. Due to this, under certain circumstances, you may be approved to utilize your own contractor to ensure you are getting the assistance you need. Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Man... read more
Very reasonable prices, fast and reliable repairs on our claims. No funny business! Just great service!
Business response:
Timothy, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager
Easy to work with and gets things taken care of!
Business response:
Dear Jeremy, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Service has been good, but wait times for communications can be lengthy by phone/computer chat
Business response:
Dear Anonymous, Thank you for providing your feedback. It is appreciated and has been forwarded to the appropriate departments. With the summer months ahead of us, our representatives are doing all they can to answer each of our homeowner's calls in a timely manner. Please do not hesitate to reach out to us in the future. Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.