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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They stay connected and are very responsive. Although it takes a little longer than I would prefer to get issues handled. The fact that they stay in contact makes up for that because I don’t feel like I’ve been forgotten.
Business response:
Dear Ashley, We are glad to see that we have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Efficient customer service and follow up
Business response:
Dear Patricia, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Any problem has been quickly and professionally resolved
Business response:
Dear Shelley, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark doesn't seem to care about getting anyone out to the house in a timely matter
Business response:
Dear Cherie, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Great customer service. When one of their contractors couldn’t make it out for 3 days, they put me on hold and found a backup that could come the same day. That was great ?
Business response:
Hello Bonnie, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Respectfully, Tiffany Nguyen Customer Relations Manager
We have been with Landmark for 4 years. Presently, Landmark has improved their customer service by providing enough employees to answer calls relating to emergencies. Their service providers are excellent. All repairs we have submitted over the years have been taken care of. For these reasons we will stay with Landmark.
Business response:
Dear Karen, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Very helpful, fast help and they communicate well with customers
Landmark is not perfect, but is responsive, continues to learn, and improves by applying what is learned.
Business response:
Richard Renner, Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with remarkable service. We want to thank you for being a part of the Landmark family and we look forward to servicing you in the years to come. Please let us know if you have any questions or concerns moving forward. Thank You Cheyenne Rapier| Customer Relations Manager|
Outstanding service, customer commitment
Business response:
Dear Alfred, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.