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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They don't really pay very well. We purchased the best warranty and there were many things not covered. They tend to do a temporary fix instead of replacing faulty items. Maybe this is how all companies operate.
Business response:
Dear Laurie, Thank you for taking the time to rate and review us. We have an overall approval rate of 97% in covered claims. The warranty reserves the right to repair or replace a covered system. We have a 30-day guarantee on our contractor’s work and new service requests can be opened whenever there is a failure. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out for any of your warranty needs! Sincerely, Tiffany Nguyen Cus... read more
I would have liked to give Landmark a 5, but I haven't had a major unit (i.e. heating unit or air conditioner unit) actually stop working. So I'm not sure how those situations would be handled. But as for the smaller things I've call in for, they have been handled great.
Business response:
Hello, in the event that a major unit goes into failure, do not hesitate to reach out to us! We will handle your service request in the same manner for all issues, whether big or small. Thank you for your review! Tiffany Nguyen | Customer Relations Manager |
So far it has been very easy to work with Landmark
Business response:
Pam, Thank you for your review. We hope to continue providing remarkable service to you! Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |
I have only used them once for a very easy task.
Business response:
Tim, Thank you for your honest feedback. We are sorry to see that our services have not received a 5 star rating. We do strive to provide remarkable service to all of our homeowners. If there is something we can do to receive a 5-Star rating, please reach out to me directly. Thank you Cheyenne Rapier Customer Relations Manager
I have found that every interaction I have had with Landmark has been a good experience. They staff are alway friendly and helpful with my questions and concerns.
Business response:
Dear Delena, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Very good customer service and, as a Realtor, taking care of my clients as well as my own home warranty.
Business response:
Dear Evelyn, Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Never had a problem fixing my issues always responsive.
Business response:
Dear Amy, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark is always helpful and work the claims very quickly and easily. The representatives are polite and very helpful.
Business response:
Dear Wayne, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
They are responsive and pay claims fairly. they have a good selection of vendors.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.