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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Not very well organized, internal communication is poor.
Business response:
Dear Jacob, Thank you for taking the time to rate and review us. I am sorry to hear you feel this way. We value your feedback and would like to hear more of your thoughts on how we can improve our services. You can reach me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
LHW is very attentive and responsive. I love their web based claims process and the their fast reply. The claims agent was super a communicative and followed up to make sure everything was good until the claim was closed.
Business response:
Tom, Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs. Thank you, Tiffany Nguyen Customer Relations Manager
Sometimes the process is a bit confused and I don't like the fact I can't get the same company/tech to do the job.
Business response:
Dear Donna, Typically, the same contractor who diagnosed your unit will be the one to perform repairs. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
Prompt professional courteous and efficient
Business response:
Lena, Thank you for taking the time to rate us. We appreciate it! Landmark strives to better our services for our homeowners and value your feedback. We hope to continue providing remarkable customer service for you! Don't hesitate to reach out to us for any of your future needs. Thank you, Tiffany Nguyen | Customer Relations Manager |
Being a realtor, after the sale is so important. I've used several warranty companies in the past 17 yrs. Landmark has been the best one to date. They stand by there product and respond when I need them.
Business response:
Dear Ray, We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Landmark is very fast getting you help for your problem. Customer service is a priority for them.
Business response:
Kevin, Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Thank you, Tiffany Nguyen Customer Relations Manager
Quick response at first, but since my first claim, I've had to be on hold for over 20 min at different times of day and over the weekend. It's been very frustrating trying to get someone live. My issue is still unresolved.
Business response:
Hello Rachel, I am sorry to hear of your experience with your dispatch ticket and wait times. It is not the service we intend to provide for our homeowners. Your feedback is taken very seriously and we thank you for the time you have taken to provide us with it. I would like to be sure your ticket is moving forward as expected. Please reach out to me directly at . I will be able to discuss details and address your concerns appropriately. I look forward to hearing from you. Respectfully, Tiffany Nguyen Customer Relations Mana... read more
I was disappointed at first with landmark, but I have definitely seen an improvement in the caring attitude and response time
Business response:
Dear Tim, We are glad to hear that you feel this way. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They arrived when called and completed in a timely manner
Business response:
Dear Lois, I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.