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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
tried to charge me double for the first floor bc i'm disabled and can't make it to the second floor unassisted. also, lost my reservation and received 5 different quotes from 5 different staff- wildly different quotes. the whole thing was GROSS.
Business response:
We apologize for any inconvenience regarding accessibility charges and reservation issues, Zoe. Please contact us at (323) 460-6370 to resolve this matter.
When I first got a unit there the ladies (who are now gone) were amazing, friendly & most importantly AVAILABLE. In the last year the customer service declined significantly. You never know if anyone is working because often the office door is locked and the lights are off. In the past, if someone was gone for lunch, a sign was posted with the return time. Apparently they stopped using it. I tried to return my lock & keys last week after moving out of my unit. I rang the bell but no one came after multiple rings. Ther... read more
Business response:
Sorry for any inconvenience caused during your recent experience at Extra Space Storage. We appreciate your feedback and will address the issues mentioned. Thank you for bringing this to our attention.
‼IT'S A SCAM‼They have a CLASS ACTION LAW SUIT against them. After only a few months the rent almost doubled. They said it was an introductory rate but they NEVER told me. They said it was Standard Practice! Hundreds of people fall for this SCAM. WARNING‼ I was blindsided AFTER my stuff was already in there. SCAM SCAM SCAM!!!
Business response:
We appreciate you taking the time to share your concerns. Your feedback is important to us, and we take all customer complaints seriously. We understand your frustration regarding the rate change and would like to address this matter directly with you. Please feel free to reach out to us at (323) 460-6370 to discuss this issue further. Our team is ready to listen and work towards finding a resolution that addresses your concerns.
Do not trust them! After only a few months they raised the rent to almost double the price, a price I cannot afford. When I got a unit here a few months ago they falsely advertised that the unit I got on the second floor had elevator access. It turned out that the elevator was broken for months and was going to take a long time to be fixed. Since I wasn't physically able to move my items up the stairs I requested that they get the elevator fixed. After a week of calling to get the elevator fixed I was told the elevator wasn... read more
Business response:
Hi Natalie, thanks for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We apologize this wasn't made clear to you! Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
SO much stuff STOLEN out of unit. Just realized the other day. Moved today. Coats, clothes, jewelry, personal items. I know it was an inside job. They have master keys to all the units. Conveniently I have "no insurance" because of a credit card issue 2 years ago, which they never told me about. Extremely livid.
Business response:
Hi Cora, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (323) 460-6370?
Please fix the elevator! I rented the storage unit online. I paid for one that was advertised as having elevator access. When I got there, I found out that the elevator had been out of order for months, and they weren't planning to fix it for 3 months. The attendant refused to exchange the unit for one at ground level for the same price. He said I would have to pay $100 more, which I can't afford. This was very frustrating, as I was counting on there being elevator access. I'm a 5'3 female with bad knees and a bad back, so m... read more
Business response:
Thank you for taking the time to share your experience, Natalie. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (888) storage to check on your call back request.
My move in was an absolute nightmare. I booked my unit on 11-17. I relayed my move in date for today. I even stopped by yesterday to confirm. My movers arrive and the elevator isn't working. Apparently, it hasn't worked for a while. This would have been nice to know before moving into a unit on the second floor. I was then upsold the only unit available, because what was I supposed to do with a van filled with furniture. The cost differential is nearly $100. Someone before me had the exact issue and the sales associates be... read more
Business response:
Thank you for sharing your feedback with our team, Felicia. We're sorry you had a negative experience. We strive to be upfront and informative about any maintenance issues we're experiencing and are sorry to hear that the elevator issue was not communicated with you. Taking your feedback into account, we will be sure to review it internally and make any necessary adjustments. If there is anything we can do for you, please let us know at 888-storage.
I have been using the facility for years. Since being taken over by the new owners my monthly rent has went from $38. to $62. a 60% increase in 13 months. Housing prices have decreased by 6% and rent has decrease by 1.7% in the same period. Also the hours have been cut from being open 84 hours per week to about 50. The place appears no cleaner, there are not anymore surveillance cameras How is the facility improved???
Business response:
Thank you for sharing your feedback with our team, James. We're sorry you had a negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at (323) 460-6370.
Emily S., I have had my unit for years. Through Roberta and Henry. Since your take over my rent was raised by 30%+, the hours were cut by 30+%. Other than redoing the office area where the employees sit, what has been done to make it a better place for renters?
Business response:
Hi Mike, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We adjust our customers' rental rates on a 4-9 month basis to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 450 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 4:00 p.m.