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Extra Space Storage
- Self Storage
- Santa Monica, CA
About this business
Location details
1620 14th St, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Very professional & easy to deal with. My items are locked away & easily procured as needed.
Business response:
Hi Stacy, thank you for your review! It's wonderful to know our team was professional and easy to work with. Please give us a call at 888-storage if anything comes up!
Extra space is stress free, worry free and hassle free! They're so helpful and friendly to boot! Trust and love them!
Business response:
Thank you for the review, Shauen! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
We had rented at this facility many years ago. We just decided to rent a space once again. We had a great experience working with Mariano. He was very helpful and got us a very convenient storage area. We look forward to working with him in the coming years.
Business response:
Hi Michael. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mariano. You can reach us at 888-storage if you need anything.
The staff here is incredible and accommodating. They close at 4pm on Sundays and I rolled in with my U-Haul at about 3:50. Mariano was so kind to let me unload my third trip of the day. He stayed a little after 4 so I could get it done. With the stress of moving it was really awesome to have someone be so kind. Also, Cat was so helpful booking my unit; taking me around the grounds to find one that would fit my needs. Exemplary workers 10/10!
Can't thank Edwin and all the staff for the help they provided, they were always willing to help and make visits enjoyable.
Business response:
Thank you for taking the time to leave your feedback, Iz! We're so happy to hear Edwin was able to make your rental process hassle free! Give us a call at (310) 450-1515 if you need any future assistance.
The front office staff is excellent , especially Edwin and Cat. Prices are fair and facilities for storage are easily accessible and clean.
Business response:
Thanks for the great rating, P S. We are glad Edwin and Cat were excellent to work with and that you found our property clean and fairly priced! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
RATS. Need I say more... after I filed a complaint they didn't offer any help, but instead said that pest control would visit the facility at some point, but no guarantee as to when. I had to clean rat feces and urine off all of my things only to come back the next day and do it all over again. Dark unit. Holes in the wall. Spiders and spiderwebs. Horrible overall experience.. got out of there and found a new storage company to use.
Business response:
Thank you for bringing this to our attention. We apologize for the experience you had. Please feel free to reach out to us at (310) 450-1515 to discuss this further.
RATS. need I say more... when I filed a complaint they didn't offer any help, they just told me pest control would come out at some point with no guarantee as to when. I had to clean feces and urine off all my belongings only to come back the next day and do it all over again. Moved out of this complex and using another storage company now. Horrible overall experience.
Business response:
Thank you for bringing this to our attention. We apologize for the experience you had. Please feel free to reach out to us at (310) 450-1515 to discuss this further.
December 30, 2024 | received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say ... read more
Business response:
It's unfortunate to hear about your experience at Extra Space Storage. Please reach out to us at (310) 450-1515 to discuss this matter further.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 378 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.