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Extra Space Storage
- Self Storage
- Santa Monica, CA
About this business
Location details
1620 14th St, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Great storage facility so much parking space, easy access! The managers running the site are very generous and great at their jobs!
Business response:
Hi Jordin, thank you for your review. We are happy to hear you feel good about storing with us. As always, give us a call at 888-storage if you need anything.
Store manager is respectable and loyal to customers. Property is accessible and safe. I parked my car always has parking. Great location park across the street.
Business response:
Hi Alexis, thanks for your review. We are glad our manager was great to work with and that you found our property secure. Please give us a call at 888-storage if anything comes up!
Extra space is stress free, worry free and hassle free! They're so helpful and friendly to boot! Trust and love them!
Business response:
Thank you for the review, Shauen! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
We had rented at this facility many years ago. We just decided to rent a space once again. We had a great experience working with Mariano. He was very helpful and got us a very convenient storage area. We look forward to working with him in the coming years.
Business response:
Hi Michael. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Mariano. You can reach us at 888-storage if you need anything.
The staff here is incredible and accommodating. They close at 4pm on Sundays and I rolled in with my U-Haul at about 3:50. Mariano was so kind to let me unload my third trip of the day. He stayed a little after 4 so I could get it done. With the stress of moving it was really awesome to have someone be so kind. Also, Cat was so helpful booking my unit; taking me around the grounds to find one that would fit my needs. Exemplary workers 10/10!
Can't thank Edwin and all the staff for the help they provided, they were always willing to help and make visits enjoyable.
Business response:
Thank you for taking the time to leave your feedback, Iz! We're so happy to hear Edwin was able to make your rental process hassle free! Give us a call at (310) 450-1515 if you need any future assistance.
The front office staff is excellent , especially Edwin and Cat. Prices are fair and facilities for storage are easily accessible and clean.
Business response:
Thanks for the great rating, P S. We are glad Edwin and Cat were excellent to work with and that you found our property clean and fairly priced! Our team is here to help, as always, give us a call at 888-storage if anything comes up.
This place is pretty terrible. Their roof failed twice during the 3 years we had a unit. We were effected both times and some of our items had to be thrown away. Each time we had to change the unit. The process was very disfunctional. Our second unit was on the bottom floor and after a rain I had noticed water intrusion on the floor near my unit. I talked to someone in the office about it since I was very concerned having experienced water damage before. I was told that management had been made aware of the issue but h... read more
Business response:
We apologize for falling short, Angelika. Repeated water damage and inconsistent service are unacceptable. Please contact us at (310) 450-1515 to address your concerns directly.
Terrible terrible customer service by employee "John". Definitely needs to learn some customer service skills or just learn how to be a genuinely nice person. He was so rude over the phone and told me I should "learn what Google is" .. Embarrassing excuse of an employee.
Business response:
Your feedback is important to us nicole. We take your feedback seriously. Please feel free to reach out to us at (310) 450-1515 to discuss your experience further.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 427 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.