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Extra Space Storage
- Self Storage
- Santa Monica, CA
About this business
Location details
1620 14th St, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
NOT SECURE! Do not use. my unit broken into and valuable items stolen. My lock then replaced with facilities lock with green sticker indicating it was authorized. looks like inside job . attendants refused to file report and would not connect me with manager .
Business response:
Your concerns are noted. Please contact us at (310) 450-1515 to address this issue.
i had my unit for 10-12 years. originally a family owned business with caring personnel. family cashed out and unfortunately sold it to Extra Storage Space. Corporate greed disguised as "market value" kicked in immediately and before you knew it there were 3 price increases, even before updating the facility. long time personnel gone over night because they were probably offered a pay decrease - big shoutout to DANITA - hope you are well! i understand capitalism but it's breaking backs left and right...
Business response:
It's unfortunate to hear about your experience. Thank you for sharing your feedback. Please feel free to reach out to us at (310) 450-1515 to discuss this further.
I have been at this storage space for three years. They used to be privately owned. When they were, someone was always there, things always worked but then when they sold - the lifts are often broken, doors are always locked due to lack of employees being there. One time I had to go get items from my unit for a shoot and I couldn't access my unit due to the drive way being repaved - which they never sent a notice to their tenants about this happening to give us a heads up. In the last year and half, they have randomly rais... read more
Business response:
Hi S, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at (310) 450-1515.
Their hours aren't as listed on gate. I have shown up twice before the gate closes and someone on the buzzer says "sorry, gates closed" and then when I ask another question asking about hours they don't respond. Rude. What are the actual hours I can access my storage unit?
Business response:
Hello Alexandra, thank you for leaving us a review. We are sorry you did not have a great experience with us. If you would like to provide more details, feel free to stop by the office or give us a call at (310) 450-1515.
Make your own decisions based on this. I rented in November. Space was a 4x4 Rent was $66. On day of signing the employee switched my rate from the advetised $66 to $83 never saying a word. When I caught it and asked she offered this: " that's only if you do auto withdrawal. " I rolled with it, giving the benefit of the doubt, had her change it back and put my account on autopay. Fast forward to today. Checking my bank account the upstanding Extra Space had auto-deducted $132 ! ( photo attached ) If increasing your ... read more
Business response:
Hi Jennifer, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. We will always let you know of any upcoming changes at least 30 days prior. Will you please give us a call at 888-storage to discuss what other options we may have for you?
This place was formerly SANTA MONICA STORAGE, and I've had a storage unit here for 18 years. It was always clean and well maintained store. This year it became a EXTRA SPACE STORAGE store. I went to the facility today for the first time in a few months and was shocked to find it completely infested with pigeons. There literally was pigeon feces and feathers EVERYWHERE! On the floors, stairs, banisters, and walls. When I got to my storage unit, that has an open mesh ceiling I found the contents of my unit covered in bird... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 378 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.