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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1000 N Main St, Los Angeles, CA, 90012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Came in today to get a storage because I'm planning on moving into my new home soon and Keith the manager was very knowledgeable and knew exactly what size I needed. Thank you for your outstanding Customer Service
Business response:
Hi Jessica, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (213) 669-2650 or stop by the office if you need anything!
Alejandro was amazing with getting me checked in & giving directions to my unit! Such an easy process & all smiles
Business response:
Thank you for the kind words, Dominique. We're glad Alejandro was able to help! Our team is here to serve you, so give us a call at (213) 669-2650 if you need any future assistance.
The service here was great and friendly. The facility is super clean. I rented my unit in less than 10 minutes. Chris was great and showed me the lay of the land. Overall a really great experience
Business response:
Hi Rosemarie! Thank you so much for the positive review. It's wonderful to know Chris provided you with great customer service and a clean facility. If you ever need anything don't hesitate to give us a call at (213) 669-2650 or stop by the facility!
I use this space for my business and this is my first time with Extra Space after being referred by a friend. They by far have the best staff when compared to other storage spaces, and the facilities are clean and safe. Also their packing / moving supplies are better priced than other spaces I've used. Would definitely recommend if you are looking at space in this area.
Business response:
Hi Dylan, thanks for the review! It's wonderful to know you were met with a clean and secure facility. We are happy to have you store with us. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!
The team associate I spoke with needs to be more compassionate, more customer service friendly towards customers especially towards veterans. Profit before customers are more important to the team associate who I spoke with.
Avoid at All Costs -- Disastrous Experience I rarely leave reviews, but my experience with this storage company was so terrible that I feel obligated to warn others. First, our unit flooded, causing thousands of dollars in property damage. Then, after relocating us to a new unit, they failed to update their system, which led to a billing nightmare. Despite having paid in full and vacated the flooded unit, they never closed out the contract -- and eventually sent it to collections. Since then, it's been a nonstop headache t... read more
December 30, 2024 I received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say ... read more
Business response:
We are deeply concerned to hear about your experience at Extra Space Storage and the injury you sustained. We take the safety of our customers very seriously, and this situation is not representative of our standards. We would like to address this matter promptly and thoroughly. Please contact us at (213) 669-2650 to discuss this incident in detail. Our team is ready to listen to your concerns and work towards a resolution.
I have no idea how this place has high reviews. It seemed clean/well maintained when I moved my stuff in. I had my stuff in the unit for 18 months. I came to move my stuff out last week and the movers discovered the back corner was infested by moths/moth larvae. Right away I went to inform management, thinking they would think this is a serious issue. The management has been completely unresponsive/unapologetic. They seemed completely unfazed...they weren't in a rush to call pest control....seeing how they've responded no wo... read more
Business response:
Apologies for any inconvenience caused by the pest issue you experienced. Please feel free to reach out to us at (213) 669-2650 to discuss this matter further.
I have been renting a unit on this facility for about two months. There are constant issues with the main gate and the restrooms on the main building are always "out of order" Those points one can easily deal with, but today I mistakenly forgot one item of mine on the parking lot. Within 15 minutes of me leaving, they called me to inform that the item had been disposed and they had a disposal charge. I didn't mean to leave this to be disposal. It was a genuine mistake. If they had the time to call me within 15 minut... read more
Business response:
We are sorry to hear about your experience at our facility. We understand your frustration regarding the issues you've encountered, including the main gate problems and restroom availability. Regarding the item left in the parking lot, we apologize for any misunderstanding or lack of communication. We strive to maintain a clean and safe environment for all our customers, which sometimes requires prompt action. However, we acknowledge that we could have handled this situation better. Please contact us at (213) 669-2650 to dis... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 724 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.