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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1000 N Main St, Los Angeles, CA, 90012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Hidden fees and rate increases. Spoke to the call Center and was quoted $141 for a 10'x10' unit. No leases needed. Sounded good. Went to sign for the unit and of course there's some 'only charged once' fee. Then there's the lock you are forced to buy for $21. I had my own personal lock which I've used on storage units before as well as uhauls and trailers and they wouldn't even let me try it in the unit to see if it fit. I'm certain it would have worked. Then the cherry on top.. they were so busy telling me the they don't ne... read more
Business response:
HI Rumours, thanks for your feedback. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We will be sure to review your feedback further internally in hopes of providing our customers with a better future experience. Please give us a call at 888-storage if you would like to discuss this further!
This place is not safe people being braking in. Besides the garage door it hasn't work since like two months ago and they don't care for the inconvenience because you can't storage big items that won't go true the regular side door. All they want is the monthly payment on time also u don't have access on Sunday or after 7pm right on time oh and one more thing they can raise your monthly payment anytime they feel like oh and more things check the pictures ones you inside look up and see that any skinny person can get into you... read more
Business response:
Hi Liss, we appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (213) 669-2650.
Updating this to further indicate this trash company. Roaches, spiders, lies about climate control. They lied and charged my card earlier than due date. Literally have proof from bank with dates and they just continue to "deny ". I was never sent a contract by mail or email. No knowledge of a late fee being a percentage of price. I abhor this company. I am a chef and caterer and need to get my items and they won't let me into my OWN unit. When people go ape shit crazy on someone then people want to try to de escalate but no... read more
Business response:
We're sorry to hear this, Kyndra. Your feedback is very important to us and will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further. We can be reached at 888-STORAGE.
I was never notified of a rent increase due to an error in my address. I came into the office and they agreed to refund the extra charge. We had a face to face conversation and agreement on this. A week later I see that I did not get the agreed to refund and called. I was notified then that they considered it to be my fault I had not been notified because I was responsible for the erroneous address in their system. I was never an extra space storage customer but was with storquest who sold the property to extra space. ... read more
Business response:
We're sorry to hear this, Matthew. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
DO NOT RENT HERE. They will raise your rent 30-40% months after you get everything moved in. Predatorial business practices that I'm sure will be outlawed in the state of California in the coming years. AVOID AT ALL COSTS.
Business response:
Thank you for sharing your feedback with our team, Pat. We're sorry you had a negative experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
This place used to be StorQuest. It was clean and safe. Now it's unsafe to enter through the back gate. There are a gang of homeless people crowding the entrance. Even though the sign says open at 8:00am I wait til someone is in the office because it's not safe being alone. They raised the rents after taking over and gradually the homeless moved in too. Don't store your stuff here! I'm looking to get out asap!
Business response:
We're sorry to hear this, Diane. We really appreciate your feedback and would love the chance to make things right. Please call us at (213) 669-2650.
It really takes a lot for me to actually physically decide to write a review about a company or business. But this place is extra special when it comes to being passive, aggressive, stupid, petty, and ridiculous with the metrics that they use to calculate storage unit space pricing before extra space storage Came into the picture. This building was owned by StorQuest. It's one of the newer storage spaces within the downtown Los Angeles area or should I say near the downtown Los Angeles area. I picked this storage unit becaus... read more
Business response:
Ro'sean, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. Providing a positive experience to each of our customers is very important to us and we hope our staff better serves you next time you visit the office. Please call us at (213) 669-2650 so that we can learn more about your experience.
Beware they will raise the cost of your rental unit without warning within *months* of your signing up. Is this even legal? They don't tell you that they'll raise your rent to "market rate" when they gladly take your money when you first rent a unit. Extra space storage is a huge scam!!! They have purchased many fake five-star reviews. Look how many of these people have only reviewed this place and nowhere else! Re: Extra Space reply below. "Rising costs of top notch storage." Ha! More like bait and switch. You advertise o... read more
Business response:
Hi Jordan, Thanks for leaving us your review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. Please give us a call at 888-storage to discuss what options we may have for you!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 669 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.