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Extreme Car Audio
- Car Stereo Installation
- Kentwood, MI
About this business
Location details
3165 29th, St SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
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Extremely Disappointed- April of last year I had some vinyl put on my 2006 Corvette by Extreme car audio as well as window tint. Literally two weeks after the vinyl was installed bubbles started to appear in the vinyl on my hood. I reached out to the installer from Extreme Nate and I brought the car back in and Nate tried to pop the bubbles, then Nate said wait a week or so to see if the bubbles would shrink up. They did not and I reached back out and Nate said Extreme would replace the panel on the hood and that he would ge... read more
This place is garbage installed a radio on my bike sounds like nails on chalk then wanna Schedualing me out 2 weeks
RecommendedWere very kind. Told me that my remote starter would take 3 hours and got a phone call with in 2.5 hours saying that it was done. Showed me how it work before i left.
Save yourself the time, money and gas on multiple trips to get it WRONG and go elsewhere! I purchased a new truck on 6/20 and went to Extreme Audio to have my sound upgraded. Great customer service, even though I was a bit disappointed that a “sub wouldn’t fit” it was better than I had, the bid was a little high, but “worth it” cause Extreme is the best out there right? And you pay for what you get? My install was scheduled for 6/25 @ 10am, with arranged services from my dealership to pick up my truck at end of day at 6:30... read more
How could they improve you ask? They could've charged me for cargo van tint and not passenger van tint. They could've told me they broke the bracket for my power window button, rather than taping it down with the do not use sticker. They could've been upfront, but they weren't. We should have used solar guard like we did with our other vehicle. We won't make that mistake again, neither should you...
Business response:
Aaron Foreback, we tried giving you a call and text, but was unable to reach you. We are very sorry about your experience here at Extreme. We want to fix the power window button, if you are able to stop by so we can check it out and see what parts we need to order we will fix the button at no cost to you. At that time we can re-evaluate the invoice you received. We hope you give us a chance to make it right.
Hacks. If awful quality & customer service are what you’re looking for, you’ll love Extreme Car Audio. Had a 3 pm appointment to fix a 3 week old window tint. At 5 pm they informed me they couldn’t find my vehicle in the parking lot. You’ll have to be a very patient person when dealing with these people. Good luck with that.
I wish I could give this place zero stars. I have never had a good experience with this place since the day the remote start was installed in my car. Last year I requested to have a remote start put in my 19 Toyota Highlander and was told they would install one that would work via an app and also I would not have to carry two key fabs. When I went to pick up the car after installation, I was given a key fab in addition to my factory one and told that I had have both as they couldn’t program the factory one. Their resolut... read more
Business response:
Dear Sara, I am sorry to hear about your bad experience at our store on the last visit with us. From my internal investigation we really dropped the ball. Over the past 20 years in business we have been known for our great customer service and exceptional attention to detail, and I am truly sorry we fell short this time. We have made many attempts to contact you to apologize and get you back to our store to completely replace your entire Remote Start system under warranty at no charge. If you give us the opportunity to rect... read more
After buying, and having 2 systems installed here, you'd think they'd be a little more helpful on service work...? Sched appt 3 weeks out, as vehicle has to come off the road from a revenue generating operation. A simple, 30 minute cabling/connection check was all I needed. Called 3 days prior, to confirm...fortunately...as appt had mysteriously been moved from 9a to 1p...not a crisis, but, no one called to advise of change. Arrive on time, to be told "no one available, we'll work you in"... asked for further clarity, expla... read more
Frequently asked questions about Extreme Car Audio
How is Extreme Car Audio rated?
Extreme Car Audio has a 4.5 star rating with 1,018 reviews.
When is Extreme Car Audio open?
Extreme Car Audio is open now. It will close at 7:00 p.m.