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Extreme Car Audio
- Car Stereo Installation
- Kentwood, MI
About this business
Location details
3165 29th, St SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Had heated seats put into our new car which we bought this summer and tried to use them this fall and they do not work. I was told I could not bring the vehicle in on a weekend because they don't do warranty work on weekends. They told me it would take an hour and I could make an appointment to bring it in. The vehicle sat in their lot for 30 minutes before being touched and the repair took 2 hours. Will not be back
Business response:
Dear Scott, We are very sorry for the inconvenience that the faulty Seat Heaters have caused. Unfortunately, these things happen but we are committed to repairing or replacing any product that we install. We also apologize for taking a little longer in repairing the Seat Heaters, as much as we try to work on schedule, some repairs do take longer than expected. Please let us know if you have any other issues and contact us at 616-452-3222 and ask for the owner, and we will be happy to assist! Thank you again, Extreme Car Aud... read more
Service is so unfriendly. I had bought an interface to replace my radio, and installed it just fine. However, it would randomly turn off. I called the manufacturer of the part, I've never had an issue with these, and they told me to get the firmware upgraded. I took it back in to see if they could do it for me and the manager just looked at me like I was crazy and began telling me it was installed wrong, which was absolutely not installed wrong. All I needed was the firmware updated on the device. Stay away, especially if y... read more
Business response:
Ben, first of all I would like to apologize to you for making you feel uncomfortable. I failed you as a customer and that is never our intention, so again, for that I truly do apologize. Here at Extreme we strive to be our best in every aspect of Extreme, especially with our customer service. We greatly appreciate you taking the time to help us to be better in all that we do here. Thank for allowing Extreme to continue to service you for all of your car audio and accessory needs.
RecommendedWell, after being referred to Extreme from the place we bought our car from, I left 2 voice messages and sent an email and not one were answered by a week later. Finally called, made an appointment and dropped the car of 1.5 days before our appointment, them waited the day of the appointment until later in the afternoon and no one called. So we called and were told it was ready. Would have been nice to have been called when it was done hours before. The tint looks great but customer service does need to be improved.
Business response:
Good afternoon Penny, I'm so sorry to hear about your unfortunate experience. Extreme Car Audio strives to provide excellent customer service and will address these concerns with our sales team. Also, all of our tint has a lifetime warranty on the Film & Installation. We really appreciate your feed back and hope you give us the chance to make it right!
If you are looking for the worst customer service and to be hung up on....call this place and ask for the manager Nick. I am replacing the convertible top on my 350z for the second time in 4 months. Extreme had no problem a few months ago when I dropped off the top to have them tint the back window before it was installed it on the car. It’s just small back window attached to the top material. Now apparently Nick or his installers can’t and won’t provide the same service because the top is not on the car. This makes no sense... read more
I bought a pioneer AVIC 8201, the things is a piece of crap, all kinds of issues, shuts off randomly, Siri button doesn’t work, can’t pull up my home screen so I can’t access any of my apps,format not read, back up camera quits , Well I thought it’s still under warranty and it was, Extreme car Audio says they discontinued that model so they WILL NOT HONOR THE WARRANTY! These guys a crooks DO NOT DO BUSINESS WITH THESE CROOKS
Business response:
Good morning David., we apologize that you are experiencing issues with the Avic-8201 you purchased from us. Like we stated when you were here the Avic-8201 is still under the Manufactures Warranty. We would be more than happy to take another look at it for you and even get it sent back to the Manufacture under the Warranty at absolutely no cost to you. Please feel free to stop in at any time that is convenient for you so we can get this taken care of for you. Thank You and have a Great Day!!
I bought a pioneer AVIC 8201, the things is a piece of crap, all kinds of issues, shuts off randomly, Siri button doesn’t work, can’t pull up my home screen so I can’t access any of my apps,format not read, back up camera quits , Well I thought it’s still under warranty and it was, Extreme car Audio says they discontinued that model so they WILL NOT HONOR THE WARRANTY! These guys a crooks DO NOT DO BUSINESS WITH THESE CROOKS
after I had already scheduled an appointment well in advance I showed up to Extreme on the appointment day and when I arrived I was told only 1/2 of the tint job could be done with appointment and I would have to come back again if I wanted job completed. When originally scheduled appointment was told all would be done in one trip. Extreme waited until I got to their shop to tell me they could only do half of the job promised. Would not recommend using this company for window tinting.
Business response:
Jacob we Super Apologize for our lack of communication. We try very hard to provide 100% satisfaction with all of our services., but we too make mistakes. If we can still service you with window film or any other service please contact us. Thank You so much.
after I had already scheduled an appointment well in advance I showed up to Extreme on the appointment day and when I arrived I was told only 1/2 of the tint job could be done with appointment and I would have to come back again if I wanted job completed. When originally scheduled appointment was told all would be done in one trip. Extreme waited until I got to their shop to tell me they could only do half of the job promised. Would not recommend using this company for window tinting.
First, we were told one hour to complete installing a hitch. Dropped it off at 2pm and still wasn't done when we went back at 5:30pm. The tech KICKED my car out of frustration just after we walked in to see if it was done. Then the manager (Nick) lied to my face, telling me the car wasn't dropped off until 3 and that they said they were running behind. No, it was 2pm and they never even called to say they were behind. Lying to my face was bad enough, but kicking someone else's car is totally unprofessional. This is not... read more
Business response:
Sandi, Our apologies for the delayed response. Thank you for bringing this to our attention. Though we strive for excellence in all areas of service, we also make mistakes. Our sincerest apologies to you for lack of communication on our part. Please remember our lifetime warranty on labor for the hitch installation for future reference. We appreciate your business Sandi, and again, thank you for taking the time to help us improve on how we service our customers.
Frequently asked questions about Extreme Car Audio
How is Extreme Car Audio rated?
Extreme Car Audio has a 4.5 star rating with 1,018 reviews.
When is Extreme Car Audio open?
Extreme Car Audio is open now. It will close at 7:00 p.m.