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Fairlawn Leasing & Resident Services
- Property Management
- Savoy, IL
About this business
Location details
117 Sterling Court, Savoy, IL, 61874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are new residents from out of state… we have been in our beautiful 3 bedroom unit for 2 days… unfortunately we have contacted the emergency maintenance line for 2 days regarding our AC unit. Our unit is and has been 85 degrees for 2 days. My asthma is now crippling and my health is deteriorating due to the climate in our new home. OVER 10 calls to the emergency maintenance line we have had no contact in person person or by phone… the maintenance representative named Alex was extremely rude and refused to help us in any wa... read more
Business response:
We are sorry we did not meet your expectations and understand your frustration with the AC being out over the hot weekend. We would be happy to discuss this in more as we do not have anyone with this name as a resident with Fairlawn. Please get in touch with us at leasing@fairlawnre.com. Fairlawn Real Estate Team
RecommendedProblems from the beginning, too many to list. I was moved into a dirty apartment (paint splatter, dirty carpet, broken items , internet down) and they had zero staff/maintenance. The customer service and extra fees are over the top. I cannot wait to end my lease here!
Business response:
Leeda, we're sorry to hear this! We do not have anyone with this name in our system. We want to resolve the issues you mentioned. Please reach out to us at leasing@fairlawnre.com. The Fairlawn Real Estate Team
While I have no complaints regarding their ability to manage property I do have a complaint about their maintenance department. Apparently they can fix our neighbors siding, but not our dryer vent that has a bird nest inside of it. Not only does our dryer not produce any heat as a result, but it now becomes a fire hazard. I should mention that we live in a duplex. We have not been able to use the dryer for almost 10 days with no communication from Fairlawn advising when they will come and take care of the issue.
Business response:
We are sorry that we did not meet your expectations. Our team will investigate these matters and reach out to you with an update. Update: We are sorry for the delay it took to remove the nest. We are always looking for areas to improve. We are working on providing updates on maintenance. Thank you for your feedback. The Fairlawn Real Estate Team
Terrible. The communication is bad. They do not get back with you they do not care about the troubles you are having. The people they hire are very rude and impatient. I will never rent an apartment through fairlawn again.
Business response:
Update: Savonna, we hope you're meeting with The Village on University team goes well today. We're glad that the team was able to connect with you and reschedule the appointment. Please be sure to submit any maintenance request via your online portal and email the leasing team at leasing@thevillageonunviersity.com if you need anything else. Have a wonderful day!
Spring 2020: My boyfriend lives in Champaign House aka "Lincolnshire West". They recently went up on the rent for his unit from $650 to $875! I've lived in multiple apartments, rented a house, and now pay a mortgage...all less expensive than this! In addition to this drastic change, he has always paid on time (I go with him to drop off the money orders), but one of the managers recently tried to claim he has been late paying rent. This was her made-up excuse for not allowing him to view other units within his price range tha... read more
I had lived at Garden Pointe Apartments in Indianapolis, IN for three years and they are by far the worst management I have seen there. I have extensive mold on and in my walls and electrical issues in my bedroom and bathroom most likely caused by the water damage in the walls that is causing the mold. I have moved out because of the horrible state and lack of communication. They have ignored my emails and multiple calls. The lady in the office even ignored the attempts to turn in my keys. We finally handed them to a mainten... read more
Rude management. You cannot ever get through to maintenance or the office when you need them. Also they left me without hot water for 6 days and refused to answer when they would get it fixed. The maintenance line also blocked me from being able to call their number. They never answer your calls and emails. Do not move here. The apartment is in horrible condition it stinks really bad ... Also they are slumlords. They painted over their old dirty bathtub with some cheap paint and within a week after I moved in it started pee... read more
Business response:
Thank you for taking the time to provide feedback, Amber. We're sorry you feel this way. Can you please let us know what maintenance number you called? If this is a number associated with Fairlawn, we want to look into this ASAP. We're sorry that the previous management did not address the tub when you moved in. We do see that you put in a work order for us to address the tub when Fairlawn began to manage the community in November. I do not see any work orders for the AC when we took over management. Please email us at leasi... read more
They consistently fail to take care of their tennant's. I've lived at Garden Point for all of their management and it is nearly impossible to speak to one of their representatives as the clubhouse or at fairlawn. They obviously value profit over their customers. I've contacted the health department and they still refuse to fix basic security doors for nearly 8 months now. Please heed my warning and do not live in one of their properties.
Business response:
Hi, Victoria. We are sorry for the delayed response. Thank you for taking the time to provide feedback and we apologize that you have been unable to connect with a team member when needed. Under the current COVID-19 circumstances, email will be the best form of communication to reach out to Garden Point. They can be reached at leasing@liveatgardenpointe.com. Alex has reached out to you regarding these situations to help assist. Have a wonderful day. Stay safe and be well. Sincerely Fairlawn Real Estate
this is a company that takes a hands-off approach to everything they use call centers and when you show up to their office to address payment fraud they refused to help you unless it's by email due to being afraid of a lawsuit. in addition to poor office management the maintenance department is garbage I had two different maintenance men come out to address a brand new window air conditioning being clogged they preceded by drilling holes in the bottom of the air conditioner which destroyed the AC.I told them that I'm allergi... read more
Business response:
Hi Cory, We’re sorry for the payment issue you are having due to mistyping your payment amount and overpaying on your account. Because you made this payment through your portal we cannot stop the payment or edit anything, this is something you would need to bring up with your bank and possibly do a stop payment. I believe the leasing team also gave you the option that we would refund any credit on the balance, but we do have to wait for the funds to clear through the bank (we do not yet have the funds you paid but when they... read more
Frequently asked questions about Fairlawn Leasing & Resident Services
How is Fairlawn Leasing & Resident Services rated?
Fairlawn Leasing & Resident Services has a 4.3 star rating with 992 reviews.
When is Fairlawn Leasing & Resident Services open?
Fairlawn Leasing & Resident Services is closed now. It will open at 9:00 a.m.