This profile has been claimed by the business owner or representative.
Family Pet Clinic of North Richland Hills
- Veterinarians
- North Richland Hills, TX
About this business
Location details
6724 Mid Cities Blvd, North Richland Hills, TX, 76180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Dr Garrison and the rest of the staff took great care of my furbaby Kiki. I was so nervous, scared and upset about her surgery. They called me when the surgery was done and the Vet called me after Thanksgiving to check up on Kiki. Wonderful staff.
UNACCEPTABLE BUNNY PARENTS BEWARE They rushed through the nail clipping and cut one so short my bunny started bleeding. Very rough handling her too. GO SOMEWHERE ELSE!
Business response:
We are disappointed to hear that you had a negative experience with us. I have a left message with you to discuss in more detail about your concerns. We will use this feedback to improve our processes so we can continue to offer the best care possible to our patients.
Hello, my name is Robert Mann, I had a terrible experience at the North Richland Hills office on Monday, April 24, I brought my dog Susie in, we are forced to sit for close to an hour past our scheduled appointment time, even though the office requires a $60 deposit in case we as customers flake out on you, which is kind of humorous. I’ll get to the point, your nurse technician fed my dog treats that were stuck to a dirty cabinet and continued to do it 3 times. she, then continued to try and sell me product that she had to ... read more
Business response:
Robert, we are sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional patient care and client service. In addition to ensuring our pets and pet parents are treated with the utmost respect, we do not permit verbal abuse or threats to our staff. We sincerely hope you can find veterinary care elsewhere that can meet your expectations.
Was told they could do a stool screening at the office. Got there and was told something different. I'm sorry, but I don't trust Dr. Ford with the care of Zoe. I will continue to take her here, but request a different vet from now on.
Business response:
Karla, we are truly sorry to hear you had a negative experience with us and would appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. If you could please give us a call at your convenience at 817-788-2525.
This place has to be the worst ever.
Business response:
Hi Phillip, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Someone from our team will be contacting you shortly.
They have been our vet for almost 13 years. Now that our almost 13 year old German Shepherd needs to be euthanized our vet is off today. Even though he said two days ago to call when it is time the receptionist refuses to call him because it is his day off. Very disappointed in them, we cannot get the dog to them physically. He has always done house calls.
I am not one to leave negative reviews, but Family Pet Clinic is the most unprofessional office that I have worked with in my pet owning years. I moved to the area after living in South Texas and chose Family Pet Clinic because they offered the PAW Plans- which is what I am used to. I took my dogs for their first visit to get their vaccines and sign them up for the PAW plan in September 2019. I agreed to pay for one of the vaccines out of pocket (rather than using the plan) since the Influenza requires a booster. There was a... read more
Business response:
Elyse, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously.
I’m going to miss this place and doctor Ford. I called in with a sick animal on Monday and was told we could not be seen until sometime Thursday. That’s unreasonable. I was made the offer that I could just drop off my pet and let her “wait there all day to see if they could fit her in” but was warned that they may not have time to look at her. No thanks 👎 Good luck and goodbye!
Business response:
Jeff, please know that we make every effort to see our patients in a timely manner. I can assure you our "dropped off" patients are provided a comfortable environment with compassionate care from our doctors and technicians as soon as time allows. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
Frequently asked questions about Family Pet Clinic of North Richland Hills
How is Family Pet Clinic of North Richland Hills rated?
Family Pet Clinic of North Richland Hills has a 4.6 star rating with 1,076 reviews.
When is Family Pet Clinic of North Richland Hills open?
Family Pet Clinic of North Richland Hills is closed now. It will open at 7:30 a.m.