This profile has been claimed by the business owner or representative.
Fastmed Primary Care
- Family Practice
- Clayton, NC
About this business
Location details
11491 U.S. 70 Business, Clayton, NC, 27520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I will never go back to FastMed. They charged almost $600 for less than 15 minutes worth of services. They also slacked on billing my insurance. I received the bill 9 months after services were rendered!!! When I called the billing department they has no reasonable explanation as to why they were so delayed in filing. Imagine my surprise when 9 months later we received this outrageous bill in the mail. Very unorganized and terrible customer service
Receptionist was rude to the customers, and the service was slow. Went in for a drug test and sat in the waiting room for 45 minutes.
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. I'm sorry to hear that you had a less than acceptable service experience at FastMed. We have a patient-focused culture, hire carefully to ensure we have people who fit into that culture, and provide tons of training to sharpen customer service skills at every level. At FastMed Clinics we do keep track of wait times and I can say that extended wait times are a rare occurrence at FastMed because we do everyt... read more
This is the second time I have been to one of these clinics in this area. Both times have been unfavorable. I went to this clinic on the 14th of May to get some antibiotics because I had had an allergic reaction and was coughing up yellow green flem and all that S. Delabastide gave me was some cough medicine.......can you believe that. Both people who I saw told me almost the same thing word for word.......I don't think you need antibiotics. REALLY. Both times I was hoping to catch this thing and get it under co... read more
Do not under any circumstances use this practice as a primary care manager. It is ok at best as urgent care, but they are not organized well at all for primary care. I should clarify a bit. In my many visits, they never know that they are my primary care provider. When I attempted to get an appointment with the primary care provider, I was told that she was booked, but that I was more than welcome to walk in. A week, and several tests later, nothing has been found, but that is ok, I was still being referred to the right peo... read more
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. We strive to meet the needs and exceed the expectations of every one of our patients, so if we fall short we want to understand the details behind why and how we can keep it from happening again. Please contact me so we can discuss this further, jason.williams@fastmed.com. I look forw... read more
Seems very unorganized. I called on Tuesday to get a very important test for work that was due by Friday. This test was advertised on their website. They needed to order the test tube for the test and said that it would be in by Wednesday or Thursday. I called both Wednesday and Thursday to see if test tube had come in and on Thursday no one knew anything about it and they told me to just get a doctor's order and go to lab corp. It was too late to get a doctor's order as the test was due Friday. Not sure why they didn't just... read more
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. That is why I have sent you a personal message response. We strive to meet the needs and exceed the expectations of every one of our patients, so if we fall short we want to understand the details behind why and how we can keep it from happening again. Again, my apologies and hope to ... read more
I have been a patient here for a little while and at first I was very impressed with the service but over the last six months it has gotten progressively worse. The person that answers the phone is rude and always makes me feel like I am a bother to her if I dare call. It is like pulling teeth to get refills called in and called to the correct pharmacy. I had a follow up appointment recently and was infuriated by the NP and the way she talked down to me. These people better wake up and realize that they work for the pati... read more
Business response:
Jenny, thank you for taking the time to provide feedback on our staff and your experience. You are very important to us, and we are committed to providing a satisfying experience to all of our patients. We want to be better. Please email our CEO of the Eastern Region, Jason Williams directly at jason.williams@fastmed.com. Thank you so much for being a FastMed patient.
i've been here waiting for two hours for a simple drug screening. this is beyond ridiculous. the staff is flustered and doesn't seem to be organized at all. it's been so long that i've had time to create a yelp just to complain. people who came in after me are going in before i am.
Business response:
Hi Tory, thank you for taking the time to provide feedback on our staff and your experience. You are very important to us, and we are committed to providing a satisfying experience to all of our patients. We want to be better. Please email our CEO of the Eastern Region, Jason Williams directly at jason.williams@fastmed.com. Thank you so much for being a FastMed patient.
Worst place ever!! I've been there a few times, trying to give the place another chance, you know. The Drs. are guessing most of the time, and to your surprise they are usually wrong in their guesses. Then you call trying to find a solution and guess what!!! they say you have to go again and pay them AGAIN!!! are you kidding me? Ahh, they say going there is faster, that's why their name is fastmed, well, it is not fast enough. you usually wait for 30 minutes or more to be seen by a nurse, then wait for the doctor!!!! ... read more
Frequently asked questions about Fastmed Primary Care
How is Fastmed Primary Care rated?
Fastmed Primary Care has a 4 star rating with 222 reviews.
When is Fastmed Primary Care open?
Fastmed Primary Care is closed now. It will open at 8:00 a.m.