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FastMed Urgent Care
- Urgent Care
- Hickory, NC
About this business
Location details
2280 US Highway 70 Southeast, Hickory, NC, 28602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
always takes forever....what's the point of making an appointment if you're still sitting there hours later waiting to be called back.
I have been here for 2 and 1/2 and still haven't been seen. had an appt for 4pm. This is unacceptable.
Business response:
Thank you for posting this review, John. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? Thank you.
Never want to be there again they are charging you your copay and if you haven't met your deductible they will charge you that too so today was $90 I had appointment at 11:30 except there till 12:30 never got seen so we got our money back I'll never go there again I was suffering and I was in pain they don't care.
Business response:
Thank you for taking the time to write to us, Lynn. We’d like to connect directly to understand the details further. Will you email us at CustomerRelations@FastMed.com and the appropriate person will be in contact? Thank you again.
This review is my OPINION based on my experience with them on 7/24/2022 when I was seeking to have a prescription refilled for my daughter- I think they are a terrible organization. Won't answer phone reliably. There is even a Facebook complaint about this on their page from another party whom I have NO connection with whatsoever. When we finally got thru, we were TWICE put on hold for what seemed nearly a half hour, and then got "disconnected." The last time, the operator promised to call us back. Did they? NOPE. I woul... read more
Business response:
Thank you for taking the time to share this review, Matt. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
Upon my experience with this urgent care, I was billed twice on my debit card for the 25.00 charge. I called immediately and was told an email would be sent to the “billing department.” I never received a refund and had to have my bank dispute the charge. Then my insurance paid my entire bill, except a 20.00 copay, so they owe me 5.00 back. It’s impossible to speak to an actual human to discuss your account at all. I guess I won’t get that back either. Their customer service SUCKS!! Watch your account after you pay them!!
Business response:
We appreciate you sharing this review, Susan. We would like to have a billing team member look into resolving this. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
They sent me a text 10 minutes before my scheduled appointment on Friday telling me it was delayed for 45 minutes. And then they never contacted me to come in then. I had to call them! Very unorganized system Too slow to get back to you with test results. When I called them, I got the typical brush off! I won’t be returning to this facility any time soon!
Business response:
Thank you for providing this review, Mary. We appreciate any opportunity to learn where we can improve. Will you please email us at CustomerRelations@FastMed.com so we can share it with the right person here at FastMed? Thank you!
They put someone in front of me were whispering she needed to wait longer. She apparently knew someone who worked there. They put her ahead of me. Nice check in lady! But don’t see how it’s okay when the lady wasn’t having emergency just didn’t want to wait!
Business response:
Thank you for posting this review, Elizabeth. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? Thank you.
I called this morning, gave an appointment for 12:20 they sent a message told me to wait outside and check in when I got here. I did that, they told me they were 20 minutes behind. 40 minutes later I called her she said I had 3 more people in front of me. An hour and a half later; it is now 2. I've been here, checked in, since 12:20. I just walked in there and ask her how much longer it was going to take and she told me I had five people in front of me. I told her she had already told me I had three people in front of... read more
Business response:
Thank you for letting us know about the customer service and wait time you experienced, Tara. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect you with the best person to take action on your feedback. Thank you!
Its very very slow!!! Was there for 1.5 hours to get a drug test done. Only one person before me and he said he had been waiting 45 mins before I got there. After I complain about waiting an hour the lady finally came and got me when I went to the back she continuously throwing stuff down on the counter and smacking her lips and had an attitude. This isn’t the first time I have had service like this. I highly do Not recommend this location.
Business response:
Thank you for letting us know about the customer service and wait time you experienced, JenniferandCarl. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect you with the best person to take action on your feedback. Thank you!
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.2 star rating with 1,514 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.