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150 Francam Dr, #120, Fayetteville, NC, 28311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The lack of patient sensitivity and professionalism is appalling. When I explained to the nurse that my partner has anxiety within a medical facility and asked if we could be seen together, it was brushed off. During the intake procedure- the med aid lacked listening skills and any professional communication/behavior. The center needs to train their staff with true customer service along with medical knowledge on what anxiety means to a patient.
Business response:
Thank you for providing this review, Dee. We appreciate any opportunity to learn where we can improve. Will you please email us at CustomerRelations@FastMed.com so we can share with the right person here at FastMed? Thank you!
Garbage! Showed up 15 minutes early to my appointment for something as simple as a physical. Waited for over two and a half hours to be seen. Once I was put in a room it was then another 45 minutes for what took 3 minutes. Need to take a piss test but you're worried about it? This is the place for it, piss in a coffee cup write your name or your buddy's name on it with a pen. Sit it right next to the other coffee cups filled with piss next to the toilet. Then you can listen to the workers get confused about which cups were... read more
On 9/27/20 I went to FastMed because of pain in my left calf muscle. The PA or whoever saw me did not take time out to examine or ask questions as to when the pain started? How did it start? etc. Instead, it was you need to go to the emergency room because you may have a DVT blood clot. I was wondering how they came to that conclusion when PA did no examination. So, instead of going to the ER. I waited and went to my PCP who then sent me to Urgent Care that is connected to them. The dr. there did an actual work up and diagno... read more
Business response:
We're sorry to read this, Tashia. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
I checked and filled out information online as a new patient for an appointment I had on May 26, 2020 for 9:30 AM. As I was filling out the information online, I clearly stated that I was wanting a physical. When I went for my appointment on the 26th, for some reason the blonde lady at the front desk asked me the reason for my visit again, and asked me to fill out a paper. On it, I clearly stated I was here for a physical and general questions. She told me my copay was $20. Which I accepted. She takes me to the examination r... read more
Business response:
Thank you for taking the time to share this review, Fahim. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
Worst location and provides I have ever encounter. Service is terrible, even with an appointment the wait is long and they are not helpful.
Business response:
Thank you for letting us know about the customer service and wait time you experienced, Cristina. We take such feedback very seriously and would appreciate it if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect you with the best person to take action on your feedback. Thank you!
The worst place ever for care. I have asked for my refill over 2 weeks ago and keep getting the run around from them. Also the first time I was seen there, the lady Sara talked so loud outside the room i was in, i could hear her discussing openly about my health and my prescription to someone as to why i needed that refill meds I def need to look elsewhere for better quality care where ppl treat their patients with more respect and act like they care cause here they certainly do not. They deserve no stars!!
Business response:
We strive to deliver quality, and convenient care, M. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
Went in February 2020 to be seen for abscess that was causing pain. No drainage or bleeding whatsoever. I paid the no insurance copay of $119. The Dr. said she could do a culture but figured she wouldn't get anything back since it wasn't draining yet. She examined me and did a culture on my abscess that wasn't even bleeding. Prescription & discharged. Two weeks later I receive a bill for $100 for the culture. The Dr never informed me that I would have to pay for that otherwise why would I have her try to get a culture from s... read more
Business response:
First, we'd like to thank you for taking the time to write to us. Your concerns are our concerns, and we value your feedback. We'd like to get more detail about what happened and see if there's anything we can do for you. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thank you.
They need to take "Urgent" out of the name. This facility works as slow as a snail. I will sit in the waiting room for several hours for a problem that they solve in 10-15 minutes. This was a terrible experience and I hope no one goes to this facility.
I went for a walk in and it took me over three hours to be seen. I had some basic testing done and was told I'd get my results the following day. I never received a call, so I called them AT 3PM! And I was told there were no results logged yet and that I should get a call by the end of the workday (4PM this particular day) ... never got the call. I called at 5 thinking maybe someone is still around doing closing work, no answer. Needless to say they don't give a damn about their patients
Business response:
We strive to deliver quality, convenient care, Sydney, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
FastMed Urgent Care has a 4.2 star rating with 2,043 reviews.
FastMed Urgent Care is closed now. It will open at 8:00 a.m.