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FastMed Urgent Care
- Urgent Care
- Fayetteville, NC
About this business
Location details
150 Francam Dr, #120, Fayetteville, NC, 28311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I experienced the worst customer service I have ever experienced in my life at quickmed throughout the multiple times I gave them a chance to fill my prescription. It took over 45 minutes to fulfill my prescription, and they did not have the correct amount of medicine required from my doctor. Please, do not waste your time to come here. And horrible location, lazy staff, and the worst cuatomer service you will ever experience!
Business response:
We take feedback very seriously, so we'd like to know more about what's behind your review. Will you send an email to CustomerRelations@FastMed.com sharing your experience with us so we can have the right person contact you? We'd appreciate the opportunity to address your concerns and learn from your experience. Thank you.
What really made me give this place a one star was the medical assistance. Not friendly, not smiling nothing. Basically she didn't want to be there and it just seem as though she treated me as though I had little no intelligent. However, The PA and the receptionist was super nice and understanding.
Business response:
We strive to deliver quality, and convenient care, Jessica. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
Nothing fast about this location. Front staff refused to take my insurance information because I didn't have a hard copy of my card (though I did have the appropriate information) Then eventually they relented after spending an hour on the phone with my insurance company. Waited three hours to be seen.
Business response:
A message from Jessica Pendola - Chief Administrative Officer & Chief Compliance Officer. I'm sorry to hear about your wait time. We keep track of wait times and I can say that extended wait times are a rare occurrence at FastMed because we do everything we can to see patients as quickly as possible. I'd like to connect with you directly to understand in more detail what happened with your specific experience and to see if there's anything we can do on our end. I look forward to hearing from you at j.pendola@fastmed.com.... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.3 star rating with 2,093 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.