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FastMed Urgent Care
- Urgent Care
- Burlington, NC
About this business
Location details
104 Huffman Mill Rd, Burlington, NC, 27215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Absolutely awful wait. I’ve been here for 1.5 hours and haven’t been seen. I think they’ve only taken 2-3 people back in that time as well. This is just ridiculous.
Business response:
Thanks for raising this issue, Kirsten. We keep track of wait times, and we do our best to see patients as quickly as possible. We’d like to understand more. Will you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you.
Not tell at someone across the room in front of people, making me wait at the desk for you to input my info. Start asking me medical questions at the desk for people to hear. Didn't want to treat me, stated might have to send me to the ER. When I wasn't deterred looked for a reason to decline my medical treatment by now not accepting the same ID that's been okay up until today. Again all of this is going on in front of the waiting room. A spanish family without masks and indifferent about it were given proper respect. A cauc... read more
Business response:
First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, and we value your feedback. We’d like to get more detail about what happened. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.
I scheduled an appt at 1:45pm today and I was there 8mins early... at 2:58pm I left... I watched everyone who was in there and everyone else who came in after me go through the doors to be seen (or whatever their business is)... what’s the point of having online appts if it takes longer than it would have taken me to drive to the VA Hospital in DURHAM and back???
I took my daughter to get tested for COVID-19 at FastMed in Burlington. The staff member who called us back was not wearing a mask. I thought that would change when it was time to get up close and personal. You can’t swab anyone’s nose from 6+ feet away. Well, before I realized what she was doing (because she didn’t explain what she was doing), she was testing my daughter, up close and personal, neither of them wearing a mask - my daughter had to remove hers to be swabbed, obviously. She proceeded to chit-chat the whole tim... read more
Business response:
We strive to deliver quality, and convenient care, Malena. This feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
Sharon working at the front desk is rude, and unprofessional..I would never recommend this place to anyone.
Business response:
First of all, thanks so much for taking the time to write to us. We value your feedback. We’d like to connect with you directly to understand in more detail what happened with your specific experience. We strive to exceed the expectations of every patient, so when we fall short we want to understand the details so we can keep it from happening again. Please contact us at CustomerRelations@FastMed.com. We hope to hear from you soon.
Made an appointment today, for my son, to be seen at the Burlington, NC location. Appointment was confirmed for 3:05pm. When I arrived, I was told he would have to wait two hours to be seen because they gave away his appointment time to someone else. I asked to speak to whomever is in charge and was basically told if I complained they would make sure we waited even longer than the two hours they quoted to me. Both people I spoke with refused to give ANY information on who to contact to complain to. Is this how FastMed does ... read more
Business response:
We’re sorry to hear your wait time and customer service experience did not meet your expectations, Jimmy. We appreciate you providing us the opportunity to address your concerns. Will you email us at CustomerRelations@FastMed.com and share more details so we can share with the right person here at FastMed? Thank you!
for starters, when answering the phone they could have a little less of an attitude. then after I ask my question and get a response and thank them and tell them to have a great day, I expect not to be hung up on mid sentence. 😡
Scheduled an online check-in for 1:45. Went ahead and completed all the paperwork online. At 1:00 they texted me to remind me to head that way. I got there about 10 minutes early. It’s 3:15 and I’m still sitting in the lobby. I can’t see that online check-in does ANYTHING as everyone else is getting called before me. Now I’m late back to work and will actually have to leave shortly (without even being seen) to pick up kids from daycare. Don’t promise expedited service if you have no intention of honoring it.
Still waiting after an hour ! Need to remove the word fast out of the name! Fast med very slow misleading name
Business response:
We're sorry to hear about the wait time you experienced, Terri. We try our best to minimize wait times and also ensure that each patient gets the medical attention he/she needs. We also offer online check-ins on our website. Patients utilizing the system can expect to experience a greater than 50% reduction in wait times versus the typical walk-in patient not using the system. In addition, the system’s newly upgraded features include in-clinic screens to keep patients informed on exactly where they stand in line. Text upda... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.3 star rating with 2,256 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.