FiRE+iCE - San Francisco

Business response:

High five for those 5 stars! Your next all-you-can-eat adventure awaits at our Signature Grill. Ready to Feed Your Fun again? 

Business response:

Shea, “underrated” and “immaculate vibes” in the same review? We’re blushing over here. 🔥🙌 We’re so glad you loved the concept and that the food, service, and overall experience hit the mark. That interactive, build-your-own bowl energy is what we’re all about! Thank you for the high recommendation—we can’t wait to have you back at FiRE+iCE San Francisco for another round on the grill. 🍽️🔥 

Business response:

Jon, thanks for giving us a try and for the honest feedback. You’re absolutely right—our concept is unique, and during peak times it can feel a bit high-energy and fast-paced. That grill-side excitement is part of the FiRE+iCE experience, but we understand it’s not always the most relaxed setting. We’re glad to hear that once you got to the grill, you enjoyed it! We’d love to have you back—maybe during an earlier or off-peak time—for a smoother flow while still enjoying that made-to-order freshness. 🔥🍽️ 

Business response:

Jennylee, we’re so glad you chose us for your friend’s first time in San Francisco! 🔥✨ It’s great to hear she enjoyed the experience and that your first visit was a good one. Our lunch pricing is definitely a popular option, especially if you’re just looking for one bowl and some appetizers—thanks for pointing that out! We appreciate you sharing your thoughts and hope to welcome you both back to FiRE+iCE San Francisco soon for another interactive, flavor-packed visit. 🍽️🔥 

Business response:

Hi Erica, thank you for taking the time to share your feedback with us. We’re glad to hear you found the experience fun for kids and enjoyed exploring the different food options. FiRE+iCE is all about building your own bowl and creating flavors that fit your taste, so we’re sorry to hear the food didn’t quite land the way you hoped. We appreciate your thoughts and hope you might consider giving us another try in the future to experience our fresh ingredients and made-to-order cooking at their best. 

Business response:

Thanks for the review, Richard! We love that you’ve visited multiple FiRE+iCE locations and took time to share your observations. Our grillers all bring their own style to the show, and yes—sometimes you’ll catch a new team member learning the ropes (and the flips!). We're all about delivering a fun, personalized experience, and we’re glad yours hit the mark. See you next time! 

Business response:

Thanks so much, Paulenecia! We’re thrilled to hear you had a blast—fun is what we do best. Can’t wait to have you back for more flavor, fire, and excitement at the grill. 

Business response:

Melissa, we’re fired up to hear this! Our grill masters love putting on a show—especially when it’s for a special family moment like that. Thanks for the kind words, and we hope to see you and your granddaughters again soon for more food, flames, and fun. 

Business response:

Marquisa, we’re honored you chose to celebrate your birthday with us! Nothing makes us happier than knowing we helped make your day feel awesome. Wishing you a year ahead full of flavor, fun, and hopefully another visit to FiRE+iCE!