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FiRE+iCE - San Francisco
- Other
- San Francisco, CA
About this business
Location details
Pier 39, Beach St, M209, San Francisco, CA, 94133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Chicken was raw soup was cold so dissatisfied service was slow
Business response:
Hi Stacy, this is not the experience we want for any guest. Our grill chefs are trained to cook proteins thoroughly and soup should always be served hot. We take food safety and service standards seriously—especially at a new location where we’re still dialing in consistency. Thank you for flagging this, and we’re sorry we missed the mark during your visit.
Food not good. Felt like I was eating in MCDonalds. Cleanliness was questionable.
Business response:
Hey Brian, we’re bummed to hear your experience didn’t deliver. We use fresh ingredients and prep everything in front of our guests—so hearing that the food missed the mark definitely isn’t what we aim for. Cleanliness is a top priority, and your note has been shared with our team. We appreciate you giving our new spot a try.
The concept is a good one. The food was fair. The view of the harbor and Alcatraz were great. But difficult to enjoy any of it given the oh so loud music. We couldn't even hear the waiter without shouting. We won't be back.
Business response:
Hi Danell, thanks for stopping by and sharing your feedback. We’re glad you enjoyed the concept and those unbeatable Bay views, but we're sorry the volume of the music got in the way of your experience. We're still fine-tuning our atmosphere here at the new location, and guest comfort is key. We appreciate your honesty and hope you'll consider giving us another try once we find our groove.
Frequently asked questions about FiRE+iCE - San Francisco
How is FiRE+iCE - San Francisco rated?
FiRE+iCE - San Francisco has a 4.4 star rating with 167 reviews.
When is FiRE+iCE - San Francisco open?
FiRE+iCE - San Francisco is closed now. It will open tomorrow at 11:00 a.m.