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Fluidra North America
About this business
We love Fluidra and their products. Were a pool installer and stay loyal to the brand because of the quality of their products and their customer service. Our customers give us feedback on their equipment and pool and it is always positive. *********************** has always been extremely helpful and very responsive whenever we need anything. 10/10 would recommend.
Ive done business with these guys for years. Great support team, great products. You cant go wrong with Fluidras pool lineup.
I have been in the pool and spa industry for the better part of 20 years. Truly one of the best decisions our company made was to move to Fluidra as our primary equipment manufacturer. Here in the Chicagoland area, we are ************* with a fantastic sales representative , above and beyond service support from our regional service rep, and always being backed and supported by a Premier manufacturer. Besides the unmatched support, I greatly appreciate that Fluidra is constantly finding new avenues to add to their catalog. T... read more
Quite possibly one of the easiest companies to communicate with. Jandy zodiac has always been a leader in the pool industry.
As a pool builder and servicer for nearly 30 years I've found that it pays to work with people and companies that are honest and responsive. We've sold most of these products long before they bore the Fluidra name because they work. Do they get things wrong once in a while? Don't we all? My relationship with the territory service representatives over the years has been invaluable. They've always helped me out in a pinch or been there to bounce ideas off of with difficult installations.
Fluidra is awesome with support and warranty! Have been using their products for years and several pools. Very happy with ********* and have seen great improvement with the app and connectivity. If I've had an issue with their product support is more than willing to help and walk me thru.
Business response:
Thank you for sharing your positive experience with us, ***! It's always a pleasure to hear from a satisfied customer.Happy swimming!Your ****************** Team
We have used Fluidra for over 8 years and have put in hundreds of pools. We can't say enough about their local Service Representative (*************) on their prompt attention for warranty work and overall product quality. We really enjoy their rewards program which was very easy to use. We highly recommend using Fluidra as your pool equipment provider service. Definitely a welcomed partner for our growing pool company, Pool Envy.
Business response:
We greatly appreciate you and your wonderful review! Thank you for taking the time to share your positive experience with us. It's always a pleasure to hear from a satisfied customer.All the best,Your ****************** Team
Beware of Jandy / Fluidra Warranty Runaround and Zero Accountability After the 2021 Dallas ice storm, I invested thousands replacing my pool heater with a Jandy JXI400N, purchased directly from Texas Pool Supply (a Fluidra subsidiary) and installed by *****************, my original pool builder. Five years later, the heat exchanger has faileda known issue with this modeland both companies are refusing to honor the warranty.Fluidra claims the JXI400N doesnt carry a 5-year warranty on the heat exchanger, only the nearly identi... read more
Business response:
Hi ******,We apologize for the experience you have had. We will reach out to you at your email address from ****************************************** We would like to make this right.Sincerely,Your Fluidra Team
I recently purchased a home. The previous owners installed a new pool with a Jandy V5 FloPro pool pump (thp 2.7). 2 years after install the pool pump completely died. When trying to file a warranty claim with Fluidra, I was told because I was the second owner (I have only lived on this house for 3 months) they would not honor the 3 years warranty. I asked them why they would not back up their product and it was reminded that their warranty policy is not transferable. When contacting both ******* and ******* they were both so... read more
Frequently asked questions about Fluidra North America
How is Fluidra North America rated?
Fluidra North America has a 3.5 star rating with 278 reviews.
When is Fluidra North America open?
Fluidra North America is closed now. It will open tomorrow at 8:00 a.m.