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Fluidra North America
- Carlsbad, CA
About this business
As a pool builder and servicer for nearly 30 years I've found that it pays to work with people and companies that are honest and responsive. We've sold most of these products long before they bore the Fluidra name because they work. Do they get things wrong once in a while? Don't we all? My relationship with the territory service representatives over the years has been invaluable. They've always helped me out in a pinch or been there to bounce ideas off of with difficult installations.
Fluidra is awesome with support and warranty! Have been using their products for years and several pools. Very happy with ********* and have seen great improvement with the app and connectivity. If I've had an issue with their product support is more than willing to help and walk me thru.
Business response:
Thank you for sharing your positive experience with us, ***! It's always a pleasure to hear from a satisfied customer.Happy swimming!Your ****************** Team
We have used Fluidra for over 8 years and have put in hundreds of pools. We can't say enough about their local Service Representative (*************) on their prompt attention for warranty work and overall product quality. We really enjoy their rewards program which was very easy to use. We highly recommend using Fluidra as your pool equipment provider service. Definitely a welcomed partner for our growing pool company, Pool Envy.
Business response:
We greatly appreciate you and your wonderful review! Thank you for taking the time to share your positive experience with us. It's always a pleasure to hear from a satisfied customer.All the best,Your ****************** Team
Beware of Jandy / Fluidra Warranty Runaround and Zero Accountability After the 2021 Dallas ice storm, I invested thousands replacing my pool heater with a Jandy JXI400N, purchased directly from Texas Pool Supply (a Fluidra subsidiary) and installed by *****************, my original pool builder. Five years later, the heat exchanger has faileda known issue with this modeland both companies are refusing to honor the warranty.Fluidra claims the JXI400N doesnt carry a 5-year warranty on the heat exchanger, only the nearly identi... read more
Business response:
Hi ******,We apologize for the experience you have had. We will reach out to you at your email address from ****************************************** We would like to make this right.Sincerely,Your Fluidra Team
I recently purchased a home. The previous owners installed a new pool with a Jandy V5 FloPro pool pump (thp 2.7). 2 years after install the pool pump completely died. When trying to file a warranty claim with Fluidra, I was told because I was the second owner (I have only lived on this house for 3 months) they would not honor the 3 years warranty. I asked them why they would not back up their product and it was reminded that their warranty policy is not transferable. When contacting both ******* and ******* they were both so... read more
Worst system ever. Any time that the system has an issue, even with the app they tell you to contact your pool professional which we all know is not free.Good luck trying to call their help line. Going on 2:15 minutes now. First it began with my hold time is less than 6 minutes. The 45 minutes later it became your hold time is less than 15 minutes then 20 then your hold time is more than 20 minutes. When you pay this much money for a system it needs to be supported. This is one of those buyer beware that you are on your own.
Business response:
Hi *****,We're very sorry you had such a frustrating experience trying to contact us. We recommend that you have your pool professional call so we can work with them to diagnose whatever issue you're having and find a swift solution. We have a dedicated phone line for pool pros so they will be able to connect with us quickly when they're at your pool. We can be reached at **************.All the best,Your Fluidra Team
Filed a warranty claim within the time frame of my warranty, provided all the proof/receipts and had a tech come out to confirm i had a faulty product. Fluidra is still denying my warranty claims.
Business response:
Hi ***,We're sorry that you've had such a frustrating experience, and we're glad we were able to resolve your situation through our social media communication. Thank you for your time and patience. All the best,Your Fluidra Team
My Fluidra Jandy pool filter sprung a leak in the seam after only 18 months of use. Several local pool experts, all concurred that it is a manufacturers defect. Ive emailed Fluidra several times and since its out of warranty, they will not issue me any financial compensation. A couple of my neighbors have Hayward pool filters that have lasted them 10 to 20 years. Needless to say, Im extremely disappointed with Jandy pool equipment from Fluidra. This is no way to do business.
Business response:
We are sorry you've had a frustrating experience, *******. We don't sell directly to consumers, so we can't offer you financial compensation. We do want to help. Please email us at ***************************************** and provide us with your address and date of purchase so we can look up your account. We will continue the conversation via email and work to find a swift solution.Thank you,Your Jandy Team
I purchased and had installed a Polaris PB4SQ pool cleaner booster pump. It lasted 18 months. They have a design flaw that causes the body to leak right about the time the warranty expires. I should have done a quick web search because I would have seen this is a common occurrence. Im not the only one with this problem. It happens frequently. ************************************************************************************************************* careful. I called customer support. What a joke. I waited 2 hours on hold a... read more
Business response:
Hi ***,We're sorry you had difficulty reaching us and that your booster pump is leaking. Please email us at ***************************************** and provide us with your address, date of purchase, and phone number. We will continue the conversation via email and see how we can help.Thank you,Your Polaris Team
Frequently asked questions about Fluidra North America
How is Fluidra North America rated?
Fluidra North America has a 3.5 star rating with 271 reviews.
When is Fluidra North America open?
Fluidra North America is closed now. It will open tomorrow at 8:00 a.m.