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Fox Pest Control - Roll Up
Location details
12345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The salesmen stopped when he was in my neighborhood. I told him, if I wanted to use pest control, it would be to prevent rats in the neighborhood from coming onto my property. The sevice person came the next day. She said that they do not recommend baiting rats, unless you actually have them (or their traces) on your property , as they would be drawn to the bait. So she treated some areas where there were ants (not a big problem)She took my credit card #. I got a call saying it did not go through. I got my credit card ******... read more
Business response:
Hello Virginia,I am deeply sorry for the frustration you experienced with your account. After extensively investigating our records, we identified that your card information was mistakenly added to a separate account, and this resulted in the duplicate charge. An error if this nature is extremely rare for us, as we place great importance on information security. Upon finding the issue, we immediately removed your card from the second account and refunded your September charge. We are also refunding your August payment, which... read more
I was approached by a young man the in of July 2024 about Fox Pest Control company and what services they had to offer. He said that he could offer me a deal since he was in the neighborhood and had given the people across the street the same services for over $300 for the first visit. He said he would only charge me $107. Then after that I would receive services quarterly for the next year and that charge would be around $60. Since this time I have had a monthly withdrawal from my checking account for $58.85. I have emailed... read more
Wish I did more research before signing the contract. First time service, they came at the wrong time. Our cats were outside and it specifically says to keep animals indoor. And the plan was to get them inside once I was home which is why I scheduled the service for the time I did. So that I could be home and point out the problematic areas and the animals would be safely inside. Since that didnt happen, a lot of areas were missed and someone had to come out again. As first time parents (partner was visibly pregnant when sal... read more
Business response:
Hi *****,We apologize for the rocky start to your service. We appreciate you letting us know of your concerns, and we are eager to address them. Our office will contact you shortly to make sure we get your service on a better track and in line with your expectations. We are committed to providing the pest control you are looking for.Sincerely,******** *.Customer Relations Team
The *** salesman showed up at my house 4th of July week while we were preparing our boat to leave for vacation. He even said, "I can see that you are busy so I won't take too much of your time". I guess by that he meant he was going to leave out some pertinent details. He told us the up front fee was $180. He said they sprayed every quarter and it was $60 a month. I SPECIFICALLY asked if we weren't being charged until the next quarter and he said we weren't. I made a point of asking. He never told us that there was a $250 ca... read more
Business response:
Hi *****,We are sorry to hear of your frustrating experience and would like to set things right with you. We've attempted to identify your account in order to contact you directly, but nothing in our system matches your name or email. Please call our office as soon as possible and ask to speak with our office manager, ******. I have informed him of your situation, and he will be ready to help. We hope to hear from you soon.Sincerely,********************Customer Relations Team
Girl came to my house asking if I wanted to have my lawn sprayed for $150 ticks and come every quarter to do treatment for 60 I was ok with she never told me anything about the $50 a month charge or $250 cancelation fee and lied to me to get me to get into a contract that Im locked into for 2 years I called today and was told unless I pay they they wont cancel it for me the girl said oh just sign here so we can spray your yard.
Business response:
Hi *****,We are sorry for the misunderstanding about the cost of your service. We strive to always provide clear communication and appreciate your feedback on this matter. Our Branch Manager informed me that he spoke with you and worked to resolve this issue. Your account has now been closed and no early termination fee was charged. If you later wish to resume service, we would love to work with you again and will ensure all details of your service are thoroughly reviewed.Sincerely,********************Customer Relations Team
If I could do 1 star I would. This Mormon owned company (based in ****) recruits gullible college kids who basically work for no pay with the empty promise of getting rich from an MLM pyramid scheme and commission from pesticide sales. It requires walking from door to door and canvas of neighborhoods using gorilla marketing tactics. The kids actually have to pay the company to use required equipment, pay their own taxes, housing and travel expenses on their own. If they quit early in summer then they have to pay Fox and retu... read more
Business response:
Hi *******, We're sorry to hear of your negative impression of our sales department. At Fox, we care deeply about each of our team members and strive to provide opportunities for personal growth and success. Mentors regularly meet with their team members to help with any challenges they are facing. Our track record shows that several of our **** have gone on to become leaders in the industry. If you'd like to discuss your concerns further, please reach out to our office at ************.Sincerely,********************Customer ... read more
I have used Fox Pest control for a few years at two of my properties... I had a problem with moles or voles so they put out traps. The tech they send stepped on a retaining wall and knocked a very large retaining wall stone out from it position onto my stone driveway . They sent some people over to fix it back in place however, they did not put it back properly and the stone fell back onto the stone driveway that day. I called several times for them to come back and fix it as it is far too heavy for two people to lift. I was... read more
Business response:
Hi *******,We apologize for your disappointing experience. I discussed your situation with our Branch Manager and he advised that we will cover the cost of restoring the stone in your retaining wall. In order to ensure the work is done to your specifications and satisfaction, we ask that you select the contractor you prefer and send us the invoice. We are also happy to come take care of your bee issue. Please call our office and let us know what times work well for your schedule. We will also address any other questions or c... read more
I purchased a pest control service from Fox Pest Control. They are a national company. I didn't pay attention to how much this service was going to cost me. After I added up what the cost of the 2-year contract would be, I realized I didn't want it. It is way too expensive for me. The contract says I can cancel early if I pay a $250 early termination fee. That is cheaper than what I would pay if I didn't cancel the service. I called yesterday and was told protocol is I have to speak to a supervisor but none was available. I ... read more
I was very disappointed in Fox pest control. I had contracted for an additional service at the tune of ******* which I paid in full. Then they turned around and charged me monthly installment for the monies that I just paid in full to the tune of $212. This new service was in addition to my monthly subscription of $70. The gentleman did not do as they said they would they did not provide the materials as they said they would. I was very very very disappointed. I did cancel my membership. They waved the cancellation fee for t... read more
Business response:
Hi **********,We're sorry that you were disappointed in your service and with our resolution. We worked to provide the refund that we felt was most fair and appropriate for this situation. We sincerely strive to have positive relationships with our customers, and we regret that we fell short of that with you. Thank you for your feedback.Sincerely,********************Customer Relations Team
Frequently asked questions about Fox Pest Control - Roll Up
How is Fox Pest Control - Roll Up rated?
Fox Pest Control - Roll Up has a 4.8 star rating with 65,365 reviews.
When is Fox Pest Control - Roll Up open?
Fox Pest Control - Roll Up is closed now. It will open on Monday at 9:00 a.m.