Fox Pest Control - Roll Up

Ashley R 

on BBB

a year ago

I just wanted to leave a small review because I was gung ho and all excited about becoming a customer of this business. Only for them to come out and assist the situation and for them to put a black box down, because it was a rat situation.So that small black box that they put down has now cost me $435. And now it is being sent to my credit bureau and all that stuff because I'm not paying $435 for a black box. 

Emilie B 

on BBB

a year ago

They claim they gave proper notice about a price increase. The notice was sent via email on 12/28/23, and then the charge was put through on 1/2/24, WITHOUT even mentioning the AMOUNT of the increase! I am required to give them 30 day notice to cancel, but they don't have to give more than 2 days' notice or any details about a price increase. Unbelievable. They would not give me a refund even though my service is 28 days out, because it is less than 30 days. Even though I have been with them for almost 4 years. They just los... read more

Emilie B 

on BBB

a year ago

They claim they gave proper notice about a price increase. The notice was sent via email on 12/28/23, and then the charge was put through on 1/2/24, WITHOUT even mentioning the AMOUNT of the increase! I am required to give them 30 day notice to cancel, but they don't have to give more than 2 days' notice or any details about a price increase. Unbelievable. They would not give me a refund even though my service is 28 days out, because it is less than 30 days. Even though I have been with them for almost 4 years. They just los... read more

Jordon G 

on BBB

a year ago

Automatically renews contracts without customer consent. Doesn't show up to provide services that are paid for. Increases in monthly pricing without proper notice. 

Jordon G 

on BBB

a year ago

Automatically renews contracts without customer consent. Doesn't show up to provide services that are paid for. Increases in monthly pricing without proper notice. 

Michael Y 

on BBB

a year ago

This company would benefit from better customer service than responding to one star reviews. As seems to be the status quo with most of these reviews, I, too, have been the victim of their $70 per month preventative maintenance plan. As I believed I was agreeing to their service it turned out I was agreeing to ****************************************************** After speaking with management due to several things gone wrong, they had agreed to give me a one time complementary visit. After being billed several times, after... read more

Michael Y 

on BBB

a year ago

This company would benefit from better customer service than responding to one star reviews. As seems to be the status quo with most of these reviews, I, too, have been the victim of their $70 per month preventative maintenance plan. As I believed I was agreeing to their service it turned out I was agreeing to ****************************************************** After speaking with management due to several things gone wrong, they had agreed to give me a one time complementary visit. After being billed several times, after... read more

Terry B 

on BBB

a year ago

Fox Pest Control has a bogus cancellation fee of $250. My husband had signed up for the service without my knowledge. I don't agree with having the service, my name is on the deed to this house, as well, but they will not allow me to cancel the service without being charged the $250 fee! Any decent company would be willing to make an exception to their policies, to keep a good rapport with the customer. I would never recommend this company! 

William F 

on BBB

a year ago

Avoid this service. They charge a lot and provide little. My program to deal with mosquitoes and ticks involved a person walking the perimeter of my one acre lawn with a herb smelling fogger that quickly blew away. The entire application took 10 minutes. And barely any product stayed on my lawn. No mosquitoes or ticks were deterred by this application.