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Fox Rent A Car
- Car Rental
- Ontario, CA
About this business
Location details
1776 E Holt Blvd, Ontario, CA, 91761, United States
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Crooks. I booked a car through a third party reservation service who charged me a majority of the rental price, and told me I would just have to pay roughly $70 when I picked up the car. Well, eventually I got double charged thanks to some incompetent service, and Fox is denying they did anything wrong. Do not book with this fraudulent company.
Business response:
We would be happy to review your rental charges for you. Please email us at *******@foxrentacar.com with your rental agreement number so that we may look into your charges for you.
I rented a vehicle that was dirty when I picked it up so I asked the attendant to wash it before I departed. The attendant made sure to ask me if all my personal items were already loaded into the vehicle which I replied yes. She then said she'd come back in 10min with the cleaned vehicle which she did but when the vehicle was returned my $300 Bose headphones were missing (along with the case). The attendant returned the car to me with some other attendant in the car and of course denied confiscating my headphones. At the en... read more
Business response:
I apologize that your headphones were missing from the unit. With a police report, they will have full access to the rental facility to check for any item you believed was stolen from the unit. The location will be fully cooperative with any investigation. Thank you.
Reserved a Jeep Grand Cherokee 2-3 weeks ahead of arriving in Phoenix. Weather delayed flight a few hours. Arrived at service area and waited in line for 50 minutes before the agent informed me the car was not available but a Dodge Charger was "all they had". I explained the need for a larger car since I had 3 golf travel bags, 3 suitcases, and 3 travelers. The Dodge Charger would not be sufficient to handle our needs. I was told "too bad, that's all we have". I eventually, took the car, and arranged for another form of tran... read more
Business response:
I apologize your reserved vehicle was unavailable at pick up. If we can assist you further please email ***************@foxrentacar.com.
Wow - Please, please beware. Supplemental details below but short story: - There is no customer service (phone) line, or representatives. You are instructed that you can leave a voicemail for a call back, or visit online. (I've yet to receive a response) - After numerous in person conversations, requests, and bill's reflecting the correct billing information - Fox still charged incorrectly. Less important but relevant to the overall experience with Fox: - Pick up and drop off were LENGTHY 45+ minutes on both occasion's ... read more
Business response:
We would be happy to assist you with answering your questions Alexis. The reservation I found for you was booked for pick up on 2/27/19 but picked up on 2/20/19 which may be why there was some confusion on your rental. We would be happy to assist you with your concerns via email at ***************@foxrentacar.com or by phone at XXX-XXX-XXXX. The billing office is open from 8:30am to 5pm PST. Thank you.
I would give these people zero stars if I could. They are a completely shady operation staffed with fast-talking salespeople that you can hardly understand and a series of confusing and deceptive questions and terms that are entirely designed to make you pay a lot more money than you wanted to. Do not under any circumstances consider using this company no matter how cheap a rate they offer. You will end up paying two or three, or in my case almost four times whatever rate you saw advertised that brought you into the dealersh... read more
Business response:
We are very sorry to hear that you were not pleased with your rental experience. If we can assist you further please email us at ***************@foxrentacar.com. Thank you.
Their customer service is terrible!!! I rented a car from them at the San Francisco International Airport. I booked the rental about two weeks prior to pick up. The representative at pick up made a comment stating how I must've booked a while back because my total was cheap, so he tried to give me a deal so I could pay more. He made a first deal, but I denied it because it was totally unnecessary. He made a second deal stating he would upgrade my car, and I would get free gas, meaning I wouldn't have to drop off the car with... read more
Business response:
We apologize for the inconvenience to you and your experience Matthew. We have documented your concerns for what you were told with the San Francisco management and have also issued a refund of the overpayment of $100 on the fuel to you today. Please check your statement for that refund in the next 2 to 4 business days. Thank you.
Arrived to get our rental we booked at the Denver Airport location . No lines seems friendly . Gave him my reservation and he said "you know there is a traction law going on right now right ? " uh no. What does that mean ? First time to Denver here ... "means you need to have 4x4 or all wheel drive in bad conditions ." "Well I didn't know that . What can you do ? Well I don't have any other vehicles right now . Uh okay. So why tell me ?" We got a Ford Fusion . We have driven in our own cars before front wheel, all wheel and ... read more
Business response:
We are very sorry to hear that you were not pleased with your rental. Please email us at ***************@foxrentacar.com so we may further assist you.
On January 18, 2019, I booked a car with Fox Rent A Car at the San **** Airport; I returned the car back to the Fox Rent A Car parking lot in Terminal B on January 23, 2019 before 9 p.m. I followed the instructions to return the car back to the Fox Rent A Car section. A man approached my car and informed me that he worked for Fox Rent A Car. I gave him my keys at the drop off line. I saw him punch something into the computer. I asked him for a receipt and he told me that I would receive the receipt through email. Then anothe... read more
I booked my car rental online and planned on paying for it when we arrived to the Tampa, FL Airport. Online, the total was $202.00 - After waiting in line for 1:45 minutes to get the rental car, the cost was well over $500 to rent. We had requested a Ford Fusion, and the gave us a Jeep Wrangler. The guy at the service desk was rude and told me that if we did not take their car insurance and liability insurance, I would go to jail.... We returned the car an hour early and they charged us $15.00 for early drop off. I will neve... read more
Business response:
We are very sorry to hear that you were not happy with your rental experience. We would be happy to look into those charges for you, please email us at ***************@foxrentacar.com.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.5 star rating with 1,790 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.