Fox Rent A Car

Sandeep M 

on BBB

7 years ago

We have rented cars for over 18 years and never had such a bad experience . The car was dinged and filthy. When we went to return it they charged us 80$ for gas even though we had filled before returning. On asking they said it was an error and much too conveniently the systems were down so hey could not correct or give a receipt !! There were other unexplained charges as well ..They charged us a 136$ for a 38$ reservation !! Since our card provides us with insurance we did not ask for any extras.. This company seems to be a... read more

Bob 

on BBB

7 years ago

I have rented over a hundred cars in my life. Two hours after picking up the vehicle at Sky Harbor Airport Phoenix last month, I used the cheap remade key to open the trunk, but the key broke off in the lock. Our luggage was trapped inside as they did not provide us the typical second key. We were 25 miles from the airport. We called Fox Customer Service 2 times and Fox Roadside Assistance 2 times that night. Each call, we were put on hold for 40 minutes with them ending with a recording saying, 'due to unusual call volume,... read more

Andrea G 

on BBB

7 years ago

Denied at pick-up the car pre-paid online because in the meantime the credit card was frauded. In such situation one rents a new car with them and in doing so I was charged twice as much! A nightmare experience to avoid. 

Dawn H 

on BBB

7 years ago

Aside from quite possibly the rudest "customer service" representatives, this place is a total scam. I stated that I was renting a car to drive to TN, paid the rental fee, and in the paperwork I was given it was stated that the car could not be taken out of FL. When I brought this to the reps attention their response was "Oops. It's $70 to cancel." I had JUST made the reservation!!! After going back-and-forth I agreed to pay the fee and never return. Weeks later I got $235 charge on my credit card for them. When I called to ... read more

Genae G 

on BBB

7 years ago

Honestly, the worst experience of my life. As a seasoned traveler, I consistently have to rent cars for work. (I work out of state, and have rented through several companies, so decided to give Fox Rent A Car a try). I wish I had read these reviews before, because it seems several people had the same experience as me. I went to rent a car on October 8th for just a few days in Los Angeles with a friend. I booked through Southwest, and was told I would be paying $181. When we got there, the man that was helping us asked what ... read more

Natalie E 

on BBB

7 years ago

Unfortunately, there is no rating less than one star. This company is deceitful in their business practices and provides well below par customer service. The customer service representatives that I've spoken to have been rude and dismissive. The quality of their cars is substandard as is their ability to inform customers of ALL options relating to the rental. DO NOT DO BUSINESS WITH THIS COMPANY. 

Isabella M 

on BBB

7 years ago

WORST RENTAL COMPANY EVER! FOX RENT A CAR CHARGE $1,000 DEPOSIT BEFORE YOU EVEN RENT A CAR FROM THEM. IF YOU CHANGE YOUR TRAVELING PLANS AND CANCEL YOUR RESERVATION BE PREPARE TO PAY $70.00 CANCELLATION FEE. HARD TO REACH CUSTOMER SERVICE, VERY UNPROFESSIONAL. 

Don A 

on BBB

7 years ago

Will never be a customer again. I paid for a 9 day rental online. I was satisfied with the price, $302. There was no indication of any other fees. When we picked up our car, they charged us over $350 in fees!! We thought the new total included the original $302 plus a local tax/fee and thought we were paying the difference, unaware this was a brand new bill for an absurd amount of fees. I contacted customer service the following day when I saw the charge. It took hours to get in contact with someone, and they would not liste... read more

Beth P 

on BBB

7 years ago

Take no responsibility or try to help discrepancies if you book through any third party (only help you if you call fox directly). Terrible customer service.