Fox Rent A Car

SKC111 

on BBB

6 years ago

Advertised on Orbitz for $23.95/day ended up paying $52.44/day including taxes and fees for SFO Airport. Gas included at $65 but all the rest were charges not included in quote from Orbitz! The counter person asked where I was headed and I said Napa and she adamantly convinced me that I had to pay the toll for the bridges up front and charged me $95 which was going to and from the bridge 7x but I was going to Napa one way and returning to SFO one way, ended up only paying less than $25 for tolls!!! Unscrupulous! I waited hou... read more

Crystal W 

on BBB

6 years ago

If I could give a zero star (or negative) I would! We rented a car from them (in Oakland, CA) in Nov 2018 and returned it appropriately to their kiosk before they were open and placed the keys in the appropriate box. Come to find out 3 weeks later (via a text message) that they accused us of stealing the car! By Feb 2018 they would no longer update us on the situation and told us we could only get more information from the police (who also would not return my calls). I called today (August 2019) to get an updated police repo... read more

David K 

on BBB

6 years ago

I made a reservation and my plans changed. Foxrentacar refused to refund my car rental plus deposit. They have included a legal no refund policy in their small print contract. They immediately at the time of your reservation bill your visa and then keep your money regardless of your situation. It's a scam to make money. They apparently have a legal department that specializes in this practice. Their customer service phone line took 4 hours to call me back only to refer me to another number that denied my request. Shame on Co... read more

CJ L 

on BBB

6 years ago

Would rather walk through the desert. Poor staff, poor service, poor, period 

Nick F 

on BBB

6 years ago

DO NOT RENT FROM FOX. I reserved a full size car (Chevrolet Impala or similar) through East Rent Cars. When i arrived at Fox to get the car, Pamela told me that they were out of "full size" cars and i could have a Hyundai Elantra. When i protested, i was told that since i made my reservation through a 3rd party company that Fox was not required to honor it. (ARE YOU KIDDING ME???) Then i was told, that for only $120 more for our 8 day stay, I could get a premium car (Chrysler 300). I didn't want a "Premium Car". I just want... read more

cam_1878 

on BBB

6 years ago

Fox Rent a Car is a scam. They upgraded my car and insurance without my knowledge and charged me $500 for two days. They said I signed a contract stating that but no where in the contract did I sign for an upgraded car or insurance. I waited in like for 3 hours to get a car after I did there was no one at the gate to report any damages to. When I saw my credit card had been charged for $500 I called the customer care line and waited 2 hours to speak to someone and after they answered they said there was nothing they can do a... read more

Simone G 

on BBB

6 years ago

Would not rent with Fox Rent A Car in Los Angeles again. We were mislead/lied to by the associate that helped us pick-out and rent the car initially; we were told it would only be an additional $10/per additional hour past our normal drop-off time and ended up getting charged a full day rate + any additional hidden fees that weren't discussed while there in person. The car we rented (although fun to drive), was dirty on the inside and out + had damage on the outside, as well as burn marks on the seats inside. The car also sm... read more

Raquel W 

on BBB

6 years ago

This company is the worse of the worse, they take your money and they never tell you about it. I got a beat up car and after booking for 200$ for 4 day, I end up with ramdon charges that rise to 600$. the receipt does not specify anything about it. they suck, they are thieves. 

Crystal 

on BBB

6 years ago

If i could it would be a 0!!!!!. They made me pay the epass ***** saying there was no cash tolls in florida. So i had to pay 50.00 for a week. They made me prepay for fuel however was told to return it with little gas left in tank. But i already added gas mire than a half tank. Should've gotten some money back from that. Then charged me $150 for deposit and never got it all back. I returned it in the same condition. My bill was almost $500 when i checked for my rental and reserved it, it was suppose to be atleast $300.