Fox Rent A Car

Shawn 

on BBB

5 years ago

Fox Car Rentals are the worst car rental experience I've ever had. I booked online through Kayak.com, paid for the insurance, etc, everything online. Thought all I had to do was walk in and pick up. Wrong. Holiday weekend and only 2 people behind the counter. 5 renters ahead of me took over an hour to process. each of the 2 clerks tried up-selling features etc. Cars booked were not available but if willing to go up to next level for a small fee, etc. When I got up there, I told the clerk to just give me my car as I had paid ... read more

Kristen C 

on BBB

5 years ago

We renting from this company for our family vacation to Breckenridge. We waiting in line over an hour to rent our car. Then got in it and it was so DIRTY! They didn't even clean it from the last renters. Then once we Returned it we noticed that we left our iPad in there. We located it at their facility, and took a taxi back to there to claim it. They claimed they didn't have it even though my app said it was there. So apparently they have Thieves that work there. I do not recommend them at all and will never use them again! ... read more

Reagan W 

on BBB

5 years ago

As with many other reviewers, I signed up for a Fox rental because it had a cheap listing and then when I landed in Ft Lauderdale I was not allowed to rent a car without purchasing Fox's overpriced insurance. Literally the guy would not let me. When I kept insisting over and over and over that I had already gotten insurance through the booking agency and I didn't want Fox's insurance, he LIED and told me that this insurance doesn't meet Florida requirements. Following the rental, I checked into matters with the booking agenc... read more

Ricardo H 

on BBB

5 years ago

STAY AWAY FROM FOX RENT A CAR. I booked a SUV with www.carrentals.com for $195.57 plus $72.00 of Insurance. On front desk the support guy told me that I have to pay some fees that other rentals like Hertz does not Charge. He offer an upgrade in insurance that I accepted. The total cost suppose to be around $360.00. Now they charged me more U$353.00 in credit card NOT considering what I anticipated to CarRentals broker. The total charged was US$620.57 for a one week Mini-SUV rental. At Hertz the quotation was US$320.00 with f... read more

Monica S 

on BBB

5 years ago

STAY AWAY! Fox Rental failed to refund my husband's credit card for the hoax insurance charge most do not need and we did not need for Lost Damage Waiver.The sales agent at the counter should not have lied to us, forcing us to buy unnecessary insurance that doubled the cost of our original estimate when we pre-reserved the vehicle. We immediately discovered we didn't need this bogus insurance he insisted upon. We should have been able to change our agreement. Once arriving at our vacation spot, we immediately called the agen... read more

Jeffrey H 

on BBB

5 years ago

ZERO STARS Lesson learned - don't use these guys. I lost $220 here. Their website is tricky and before you know it, you may prepay. And, they charge a $150 refundable deposit that you have to fight to get back. Bottom line, I clicked through the purchase, they would not let me cancel or change (even add to!) the reservation. I booked else where, didn't follow through on the reservation and they STILL changed and didn't return the down payment.. had to get credit card company to dispute it all.. should get deposit back, proba... read more

Vikas M 

on BBB

5 years ago

I want give them -10 but that's not possible. This is the worst car rental in my life. Don't ever book even if it's cheap. They will rob you blind. I never going to make the mistake again 

Shon R 

on BBB

5 years ago

No Stars. Customer Service is horrible. I rented a car, had to take back next morning for transmission pull. Took 2 hours to Swap me another car by a lady helping me while on her Instagram at the same time, just for my receipt to be a different price and had to go back and resolve this. Los Angeles LAX century location is so ghetto and horrible. I was then told i would get a 3 day credit that would show up on my online profile within 24 hrs. Of course when i ask for some type of reassurance, im sent to another manager that c... read more

L N 

on BBB

5 years ago

No stars. I encountered the same situation (scam) as Gerald D. The car I rented was damaged in an accident. Ms. McCarty demanded payment from me (via email) because she could not locate AAA's (the responsible party's insurance) contact information. After I supplied AAA's (they were waiting for Fox to contact them to pay the claim) contact information, AAA paid the claim submitted by Fox Rental Car. A few weeks later I received a demand to pay 150.00 in administrative fees. I responded in an email to Ms. McCarty: Good Aftern... read more