Fox Rent A Car

Cory 

on BBB

5 years ago

Zero stars They charge you 50 for an early return and 55 for a late return. Either way you're paying one of these amounts, the person at the counter does not tell you this. Pre-paid gas sounds like a deal but they charge you for a whole tank even if you bring it back 1/4 full. For a rental estimate of 121.00 to turn in to 357.00, they should be shut down as a business. 

Ruth R 

on BBB

5 years ago

Can not get anyone on the line for a modification I've been on hold for 4 hours why can't you get the actual Office ??? 

Betty Jane S 

on BBB

5 years ago

Rented a Fox car through Booking.com at the Orlando Airport. Upon arrival the salesman advised we were more than 2 hours later than the reservation so the original cost would increase by $100. When we complained, he "threw in" the extra driver fee at $10 per day, which we never even used. The car pick-up site is off airport on a highway so we had no other choice but to accept. In pushing the toll device, he lied saying we'd have to pay tolls almost everywhere and there would be an extra charge if no transponder. I didn't not... read more

Morgan R 

on BBB

5 years ago

Do NOT rent from this company. Especially if you are not familiar with the rental car process. I purchased the upgraded liability insurance option, assuming that would cover everything I might need if I get in an accident. The agent at the desk said NOTHING about a loss damage waiver that would actually cover any damage to the car. The documents I signed were on a tiny credit card machine... impossible to actually read through any details of the rental agreement or what was covered. At the end of my trip I returned the car a... read more

Amy 

on BBB

5 years ago

This is the worst rental car company in United States. Not even any company is close!!! In last Aug, I traveled to Denver for a day, and booked a car online. To try to save my time, I prepaid the renter online. I was waiting in the rental office from 9am to 12:30pm, more than 3 hours, to get a car. Since I already paid the renter, I still picked up the car. Since too much time was wasted, I had to cancel my original plan. Then, my nightmare begin. I was involved in an incident on the way I returned the car in hurry. Fortunat... read more

Pam 

on BBB

5 years ago

About 4 months ago, my husband rented a car online from Fox Rent a car, a suv to go to the mountains to be exact. It did not say anything about the suv not being a 4 wheel drive car. He had to pay then to get the deal. On 2/16/2020, we flew into Denver international, and waited at least 30 mins for a shuttle from the air port, and then another 2 hours to get the car. When we went up to the counter, the worker was very rude. He was going to give us a 2 wheel drive suv, and made us pay almost $200 more to get the 4 wheel drive... read more

John S 

on BBB

5 years ago

I was upsold by as much as $69 extra per day that was added to my online order plus another $15 attached to my online reservation. Done by the Tricky salesperson that obviously knows what he is doing. After reviewing my final receipt I decided to dispute it. Good luck! I was told I would receive a call back when I left their office when I returned my car but its been 2 month with no call back. It's impossible to talk to someone since you'll be stuck on queue with their customer service line for over 3 hours with 10 people al... read more

Shannon C 

on BBB

5 years ago

After waiting in line for 2 hours and getting a car with these lights coming on during our 2 hour drive we woke up to a flat tire when we have to drive another 3 hours today with a paid reservation. They didn't even have wind shield wiper fluid in the car. DO NOT RENT FROM THEM!!!!! Supervisior wouldn't refund us $100 we had to pay gas station attendant to fix tire because road side assistance would be hours. They also charged us $100 more than the price we paid Expedia to book them. Supervision was extremely rude and said h... read more

Robert R 

on BBB

5 years ago

Fox is the worst car rental place ever! They charge you insurance even though you fax or email them proof! They charged me $82.39!don't use them! Especially the one at sat(san antonio airport.)