Fox Rent A Car

Christine K 

on BBB

6 years ago

Stood around for 30 minutes waiting to pick up a car. Only 3 people in front of me and they all had disputes with Fox. Finally was waited on by someone who was at best surly while he was busy texting someone. Picked up car at Phoenix airport and it was a wreck. Not even cleaned and smelled of old smoke. Had over 67,000 miles on it. Drove it 50 miles out of town to my project and lights came on the dash--4 lights--last was red light for brakes. At my destination tried what the manual said to get the lights to go off, and manu... read more

Nipun S 

on BBB

6 years ago

Will give a 0 star if possible, never rent from here 

Jonathan L 

on BBB

6 years ago

If there was a 0 star rating this would be it. What rental company charges a discriminatory charge of $1,000 for locals?! Basically the person at the counter said "its to keep the Las Vegas locals from renting". That is ridiculous, sketchy, and unprofessional. Not to mention the building is literally falling apart and the line to even get to the counter was 45 min- 1 hr long. Now, I've been calling customer service for about 3 days and the wait time is over 1-2 hours every time I call. Am I being punked? is this a bad joke? ... read more

Laura B 

on BBB

6 years ago

If I could give 0 stars I would. Worst customer service I’ve ever experienced. I rented a car for one day and in less than 24 hours the car was dead. At my family’s first sight seeing stop, we got out for 10 minutes, went back to start the car and it would not start. I called roadside assistance waited for 20 minutes and when they finally answered, I got a very rude representative who argued with me saying the car was fine and stated that if it needed to be towed I would pay 100% of those charges. Luckily a park ranger was a... read more

Ryan S 

on BBB

6 years ago

Is there a 0 star rating? I rented a car in Denver and was never told about prepaying for tolls. I just received a $117 bill. The tolls were $27 and the $90 were they junk fees. Unbelievable. I had to wait 1.5 hours for my car to be ready then they gave me a filthy dirty car and was told it was because their car washing machine froze and they couldn't use it. Pathetic. I had to go to the car wash myself and clean it. Stay away from this company. Spend the extra few bucks and save yourself the hassle and frustration.