Fox Rent A Car

Andrea M 

on BBB

3 years ago

Don't do it! This company is an absolute scam. I reserved a van through Booking.com and when I arrived in Burbank to pick up the vehicle, they didn't have it. Trying to get my money back has been a nightmare and I am still unsure if I will be refunded for the vehicle I rented but never received. Don't waste your time or money. Go to a reputable company. 

William C 

on BBB

3 years ago

Message to anyone that sees this I would strongly advise never renting from Fox car rental. We are currently in Florida under a state of emergency and fox car rental **** not allow us to return the car to only five locations in the entire state of Florida and four of them are Orlando or south where the worst hit areas are. They **** not work with me or anything else they say I'm on my own basically and if the car is dropped off at any other location, other than the five locations in Florida, that we are responsible for the c... read more

Thiago F 

on BBB

3 years ago

I had a very frustrating situation with Fox Rental Car! My reservation was made through Expedia in May 28th (prepaid). When I reached the counter at Fox in Sep 4th (around 2pm), I was informed by the manager (******) that I was unable to rent the car pleading I didn't have an international driver's license. I always rented cars in the US showing only the license issued by my country (Brazil). Anyway... I was told that it was a Fox's "new" policy. But, the thing is that I was never informed about it before. As mentioned... read more

Veronica K. 

on BBB

3 years ago

If you read all Fox's responses to these reviews you see that you just need to read the fine print before you rent from them, then DON'T rent from them and go find another vendor. They've got everything covered. They have so many ways to charge you extra; daily toll fee's, prepaid fuel, expensive upgrades, etc. I rented in Denver recently, paid the $11.99 per day to cover tolls, only to find out as we started driving that the toll stations were waiving tolls, not charging anyone. You'd think the local Fox people would know a... read more

Antasha B 

on BBB

3 years ago

If I could give 1 star I would. These people are scamming customers...I will be reporting them to better business bureau. We paid for our rental car in full through their website $167 using our debit card...upon pickup Fox required a credit card to place a deposit hold...not a problem. Our mechanic finished my husband's vehicle enhancements a day early so naturally we returned the rental a day early. The next day Fox releases the deposit hold, but charges $43 to the same credit card. When contacted Fox billing department den... read more

Katherine R 

on BBB

3 years ago

I left an item in the car at the Seattle Tacoma Airport. About 5 hours later I called to inquire about getting it back. I spoke only to a recording for the Lost and Found Department and left a message providing exact information requested. The recording said they would return my call "as soon as we can". That was 8 days ago. I have called several times since, always just getting the same recording, never getting a person. After 6 days I tried pressing some of the different selections hoping to speak to a person. No luck. For... read more

Larry A 

on BBB

3 years ago

I rented from Fox Rent A Car ******************************************. The attendant said we would be charged only for tolls we accumulated on the Florida Turnpike. I drove from Orlando to I75 and returned on the same route. The charge on my bill was $179.85 dollars which is outrageous. Many other charges were on the bill which I have no idea what they are for. Under unlimited miles: 1 hour $10.26. 6 days @$30.62 which totaled $182.72. MCO CRF 10% which totaled $160.. Surcharge @ $2.00/day which totaled $54.00. 28 VLF ... read more

Lakeesha H 

on BBB

3 years ago

This company is trash! Where do I start? I reserved a car via Priceline. Be prepared to be endure fees, even if you use a major credit card ($150). Also, they charge for $20 per day if your return the car early or late. I had to return my car early because they are not located at the airport - my Priceline contract said that they are located at the airport s d I was to return said car at the airport. Well, when I arrive I am shuttled to an offsite location that is not opened at 3am in the morning, which is when I need to ret... read more

Stephen J 

on BBB

3 years ago

A very bad experience. Previous to a trip I was taking on August 7, I had booked and paid for a car through Expedia. The rental company was Fox. I had used a credit/debit MasterCard to purchase the car. When I got to the airport, however, I was told by a most unhelpful agent that I would not be permitted to use that card because it has a credit/debit function. I have booked cars with other companies and this problem has never occurred. As a matter of fact there has never been a business that has refused my MasterCard on this... read more