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Fox Rent A Car
- Car Rental
- Fort Myers, FL
About this business
Location details
10431 Radar Court, Fort Myers, FL, 33913, United States
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Awful place to rent. They lie on their website. Please add up the amount before you pay. because it does not add up correctly. Fox cancelled my reservation without my approval. I called they day before and Fox told me my reservation was good. That i just needed to pick it up. I got there the next day and they told me it had been cancelled!! I got stuck in the airport without a car! I had to rent from another place, because I wasn't going to pay again to Fox! They will scam you. I am owed $610,95 from Fox!
Business response:
I am very sorry that you had trouble at pick up. I show that there was a chargeback on this reservation, therefore the accounting department cancelled the reservation as your credit card was refunding the money. I apologize for the inconvenience this may have caused but this was only done due to the chargeback on the credit card.
We received a minivan with a crack in the windshield, a rear seat with a backrest that wouldn't lock into place and a headrest that wouldn't clip in. And in addition to all these serious safety issues, the car was filthy upon pickup. When I called for help, William, employee #5455, was belittling, rude, and unhelpful.
Business response:
I am very sorry that your vehicle was not up to par and that you were not pleased with the service recevied. I see that the billing department has removed all charges for the upgraded vehicle for you, we have also issued a refund of 20% off of the rate for you. Thank you.
We're lucky the rusted-out, holes-in-the-ceiling van that transported us from Denver airport to their car fleet made it. The rental facility looks like it was set up by a team of high schoolers on a budget: walls and ceiling unfinished, big fans because there's no ac in the heat wave. We had a 90-minute wait to pick up our rental vehicle, despite having only 10 people in front of us; by the time we reached the front of the line, people were lined up out the back of the building. The car itselfa beater with missing body panel... read more
Business response:
I aplogize for the wait time that you experienced picking up your vehicle. We thank you for taking the time to share your experience with us as we work to make improvements.
The shuttle service from the airports are literally non existent. The 2 shuttles at the denver airport were rusted and falling apart. Customer service isn't even an option if you need help with anything.
Business response:
I apologize that you had trouble with the shuttle service, we thank you for sharing your feedback and we are working on this problem.
I wished I had read reviews before Priceline put me in a fox rental car. Wish there was a no star option! I rented through priceline for a car at Denver Airport. First of all we waited 45 minutes for the shuttle, which never arrived to bring us to the fox location. We tried calling Fox but no one answered. We had an arrival time at 11 pm and rental closed at midnight so we had to get a taxi, for a 5 minute ride to rental location it was a $ 45 dollar charge which the agent at the desk told us not to fill the gas at the end o... read more
Business response:
I apologize for the experience you had at the Denver location. We have looked into this for you and have processed the remaining refund for the fuel for the inconvenience. Thank you for taking the time to share your feedback with us.
1 star really isn't even accurate of how poorly the Tampa Fox rental car experience was. By far my worst rental experience ever. The car was in terrible shape. The windows were dirty and sticky, the windshield wipers were non functioning, one of the tires wouldn't hold air, the brakes and rotors were shot, and there was no spare tire. We had intentionally rented a jeep 4x4 and were given a poorly maintained and barely functioning dodge disaster. I spent several hours on the phone on hold trying to connect with the Tampa offi... read more
Business response:
I am very sorry that your vehicle was not up to par, I do see that the billing department was able to assist you with your concerns. Thank you for taking the time to share your feedback as we work to make improvements.
THIS BUSINESS IS TRASH!! A TOTAL DUMPSTER FIRE!!!! On my way back from camping, a motor cyclist took off my mirror. After opting to use my own insurance coverage, the damage recovery agent Mary P. tried billing $3000 for a mirror repair. AFTER MONTHS of scamming and stalking me, and threatening to go to collections (even though my insurance company kept offering to pay for my actual damages - all offers which she denied). I finally am able to get the actual repair estimate. Any guesses on how much it was? ONLY $900. Mary is ... read more
Business response:
I apoloigze that you had trouble with your damage claim. We will be certain to pass **** feedback onto the management team in claims. Thank you.
Fox Rent a Car is the WORST! DO NOT RENT WITH THEM!! when we arrived to pick up the vehicle on Thursday, June 3, the seller who attended me refused to give me the car unless I took out Liability insurance that according to him it was "mandatory" in the state of Florida, which is a LIE, the man insisted and lying, refused to give me the car unless I agreed to take out the insurance, I had to accept it, paying an extra 156 dollars to the rent of the vehicle, in addition there was no discount for reducing the rent for one day a... read more
Business response:
Insurance is not mandatory in order to rent a vehicle, however, it was included with your package from the EuropCar reservation. The only additonal charge that I see was for the upgrade, which I show was removed. If we may assist you further please contact ***************@foxrentacar.com.
Shame on Fox/Allsave rental cars. Fox/Allsave canceled our rental to raise the price for another renter without notification to us. We booked a rental car March 3rd, 2021 for a Maui vacation starting June 9th-16th. We arrived at the airport and found the shuttle to the car rental pick-up location only to be told by the shuttle driver we were not on the list he had to pick-up our rental. He called the office and they told him there is no car for us. We called the main office to see why and the only reason they had, after hang... read more
Business response:
I am very sorry that you had a problem with the affiliate location in Hawaii. We thank you for your feedback on the location and will be certain to provide that information to the affiliate department.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.6 star rating with 2,306 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.