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Fox Rent A Car
- Car Rental
- Fort Myers, FL
About this business
Location details
10431 Radar Court, Fort Myers, FL, 33913, United States
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No stars!!! This company is a complete and total rip off! Dont ever ever rent from them! They were extremely unprofessional when getting a car. They said they did not have the car that I had reserved, and a similar car would cost alot more per day! When I protested they said it would be the same if they had another 4WD. I saw several right there on the lot! He said they were unavailable! Im a New Yorker and used to ********, but this was too much. I had prepaid online for a 4WD vehicle. It was a huge snowstorm, and we didnt ... read more
Business response:
I am very sorry that you had trouble at pick up of your rental. We do not guarantee a 4WD vehicle with any reservation, which is why that is not a part of the vehicle description. I apologize that the location was unable to provide you with the reserved compact SUV, notes indicate that you requested a 4WD vehicle. In an effort to come to a resolution for you, we have reduced the upgrade charge by 50%. The early return fees have already been removed as they are to be billed to your booking source. Should you have any other qu... read more
Fox rent-a-car is a company of thieves. When renting a car I made a reservation online, upon arrival they did not have my car I reserved. They offered me another vehicle quoting me at $20 a day. When I returned the car and received my bill via email to find out not only was I misquoted (and charged $45 a day for the car) but they also charged me for 4 different insurance policies. I tried calling every listed number on their website and have been unable to get to a representative. I then emailed the company. They emailed me ... read more
Business response:
I am very sorry that you seem to have a problem with the bill, I do show that all items were signed for at pick up. We will have a manager review the case and have the agent get back in touch with you. Thank you.
Please do not use this company so many issues from no drop box to many many hidden fees to old dirty cars. Read the reviews before using this company.
Business response:
If we may assist you with your rental concerns plese contact us at ***************@foxrentacar.com.
Fox Rent-A-Car in Las Vegas, Nevada is a complete and utter joke. Upon arrival at Fox which I placed a reservation for took 3 hour to get through the line. After the long flight from Ohio the lady that rented the car out initially was very unprofessional, sitting on her phone only half paying attention to the customers and there needs. When I finally got to the counter, she was able to pull up my reservation. She described the cleaning fee and the additional charges on the card that would be processed back. That's fine, I ha... read more
Business response:
We would be happy to review the rental charges with you, I am showing all charges on the rental were signed for on the rental agreement. Please contact *******@foxrentacar.com with your concerns so that an agent may do their best to assist you.
Awful customer service I was on hold for 3 hours for two times and not once they have answered. My bill was supposed to be $200+ and ended up to $300+ They have a lot of hidden fees and I do not recommend this company. I want a refund from what was supposed to be $11/day toll ($33 three days) and ended up as $90+
Business response:
Please contact *******@foxrentacar.com so that they may assist you with your concerns on your final bill.
An absolutely awful experience with Fox Rent A Car and the aggressive and dishonest approach of their sales agents. Rented a car with them via Expedia only to be told at their Fort Lauderdale Airport location that Expedia's rates did not reflect their real prices. A three-day rental for which we paid $271.57 on Expedia ended up costing us an additional $261.12 or nearly twice their advertised rate. Spent over an hour on the phone trying to reach their corporate headquarters in order to file a complaint, but nobody ever picks... read more
Business response:
I am very sorry that you had a problem at pick up. The reservation I show has charges not quite to that extent but for prepaid fuel, a platepass *** toll roads and rental liability protection. If there is a charge you wish to dispute, please contact us at *******@foxrentacar.com for assistance. Emails are answered within 3 business days. Thank you.
HORRIBLE experience with fox rent a car do NOT use!!!! I only wish I had read the multiple reviews about this dishonest scam of a company with all dangerous cars that breakdown and practically nonexistent customer service that is if you don't mind waiting in line on the phone on hold for an hour and then getting hung up on. We received an old dirty piece of junk car that broke down on us at night at dinner I spoke to the most unprofessional roadside assistance people ever in my entire life. We were locked out of our car due ... read more
Business response:
I apologize that you had trouble with the key fob during the rental. I am showing that you ended up using only 4 days of the rental, we have requested a refund of the other 4 days be issued by the booking source. We hope that will help to resolve the complaint. If we can assist you furtther please contact ***************@foxrentacar.com.
This review is about Fox Rent A Car located at XXXXX Radar Court, Fort Myers, FL If I could give zero stars, I would. I'm a very frequent traveler and rent cars all over the world, and several times a year in Fort Myers, FL. The experience at Fox on Radar Court was one of the worst - prepare to be scammed if you rent from them. Had I read the reviews from others prior to renting at this location, then I would have been more prepared. After standing on a long chaotic line for a car, Mary Mince was the associate that I receiv... read more
Business response:
I apologize that you had a poor experience. Your rental agreement was reviewed and the upgrade fees were removed. We show that the vehicle was returned on empty so the prepaid fuel was used at return. An updated invoice will be emailed to you. If you have any other concerns, please contact us at ***************@foxrentacar.com.
DO NOT USE I rented a car thru Orbitz for 5 days in Ft Myers,Fl. and my total went from $244 to $348 when I got the bill. I was told not to fill up the tank as they didn't want me touching the gas cap and there was a sign that showed 2.51 per gallon.. I was charged $8. They tried to tell me my car insurance in Missouri was no good in Florida and wanted me to get theirs. I refused. She told me that I had to have a sunpass ** I could not use the highways. That was a lie. The charges were ridiculous and I have contacted the att... read more
Business response:
I am very sorry that you had a problem at pick up of your vehicle, we have changed the fuel charge to the prepaid fuel amount for you. If you did not utilize toll roads during your rental please contact us at *******@foxrentacar.com for assistance with that fee as well.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.6 star rating with 2,306 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.