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Fox Rent A Car
- Car Rental
- San Francisco, CA
About this business
Location details
780 N McDonnell Rd, Ste 1, San Francisco, CA, 94128, United States
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Sept 22/18 at SFO. Approx. 4pm, stood in a line with maybe 30+ people in it. You had 3 people working then the rotating breaks started so it was now 2 people. I assume it was the manager who was just standing there helping no one. People who received their vehicles said they had waited 3 hours. It was disgraceful! We ended up finally walking away from your counter and going to Hertz. We lost over $500. I have already talked to your company and they refuse to give a refund. A pitifully run company that should be invest... read more
Business response:
Thank you for contacting us, I am so sorry to hear this. Please advise your rental reservation number via private message so we may better assist you.
I reserved my vehicle online after an emergency with my own car. I was on track to pay about $298 for a 3 day local rental I got online. By the time I came to pick up the car the line was huge. I stood in line for almost 2 hours only to get to the front desk and find out that the charge to my credit card was at 1st going to be $750, then I was told $1000. On top of this I still had to pay for the rental with my credit card and they added a plethora of hidden fees, including insurance, which I thought I bought on the website,... read more
If you value your time, go with another company. 2 hour wait in line with 20 people in front of me. Never again.
Business response:
Thank you for contacting us, I am so sorry to hear this. Please advise your rental agreement number via private message so we may better assist this issue.
Very slow. All around. Staff, their whole process. So very slow. It took 45 min to go through 7 ppl http://www.youtube.com/watch?v=VF5AfJKVLzk
Business response:
Thank you for contacting us, I am so sorry to hear this. Please advise your rental agreement number via private message so we may better assist you.
People have been standing in line for over 2hrs and you have 3 attendants behind the counter working and one just standing there...............
Business response:
Thank you for contacting us, I am so sorry to hear that. Please provide your rental agreement number via private message so we may better assist you.
There are 24 people in line and only 1 guy working. Your customer service put me on hold for 30 minutes and never picked up! I've been in line for 2 hours. Are you CRAZY? What kind of service is this? Everyone is pissed. 1 car bring given out per hour! It's a bad speed. You need to react to this situation right now. I want someone to get back to me and refund the time I wasted! Horrible service!!!
Business response:
Please check your private messages as we have messaged you to better assist you.
Have enough staff to handle everyone with prepaid reservations in less than an hour.
Business response:
Thank you for your feedback!
Currently have been waiting 2 hours in line and haven’t been helped yet. Everyone in line is absolutely blown away at the length of time this has taken. I will never rent with Fox again
Business response:
Thank you for contacting us, I am so sorry to hear that. Please advise your rental agreement number via private message.
Fox rent a car will rob you blind if you provide your credit card number , go to THRIFTY HERTZ or DOLLA RENT A CAR , trust me go somewhere else Do not by any means us Fox rent a car
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.7 star rating with 2,771 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.