This profile has been claimed by the business owner or representative.
Fox Rent A Car
- Car Rental
- Salt Lake City, UT
About this business
Fox Rent A Car, Inc. was founded in 1989 as a discount brand catering to airport travelers. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty-five years. Established on the basis of joining technology-enabled efficiencies with proactive price management, Fox has been successfully growing airport rental market share and positioning itself as a viable alternative to the larger brands in the car rental space. With 19 major airport locations acro... read more
Location details
460 S Redwood Rd, Salt Lake City, UT, 84104, United States
Get directions
Rental car booked as prepaid in order to save cost ~$30. Then attempted to change the date for one day after the original date. General support could not do anything in terms of modifying the original contract. The car also will be lost if not picked up in 12 hours period. Attempted to call billing and was on hold for two hours twice. After two hours automated voice stated that the business is closed now. To make long story short I feel they took my money, they deliberately answer calls as slow as possible, they have very ri... read more
After reading reviews, I am thinking what happened to me is standard practice. 1. Picked up vehicle in Las Vegas and the vehicle reeked of pot. 3 teenage girls with my friend and I for a company event and was embarrassed each time at valet. 2. Returned the vehicle FULL after topping it off with $28 worth of gas that was used to drive 40 miles in the car. Clean, no issues, just as we received it. 3. Asked for a receipt from the attendant and he said it would be emailed to me right away. I received in 45 minutes when I was che... read more
I went to the FOX Rent a Car counter near LAX to transact my reservation. I dealt with a guy named ANAND whom I informed that I did not need Loss Damage Waiver Insurance coverage as my own vehicle policy covers rental and in addition I purchased a third party policy at half of FOX's price. I emphatically declined insurance a second time. He distracted me by asking me how he could unionize FOX Rent A Car. He worked up the policy and included LDW coverage regardless of my request not to include any insurance coverage. I rushed... read more
On 11MAR20 my family and I rented a car from the Orlando Fox Rent a car location. Our agent Bernard of course told us about the added insurance we could get which would cover us in an accident whether it was our fault or not, this of course being the Loss Damage Waiver or LDW. I along with my wife asked him again that this covers us if we get in an accident whether it was our fault or not and he responded yes. Well low and behold while we are at a mall, someone backed into the car and caused damage. We informed the company a... read more
I am not happy at all with this company! I booked a reservation online and they took my payment and a 500 hold. I went to the location in fort myers fl and the manager canceled my reservation and said i will be refunded. My money was never refunded, but my reservation is canceled !! I have tried several times to contact Fox rent a cR and each time I have been on hold for over 1.5 hours and that was 3 times. It is ridiculous! I also sent them an email / chat with the issue and have not received a reply. This is HORRIBLE custo... read more
Thee worst company to rent from. Even if you use a second party like Priceline. Check your receipts!!!! They try not to give you a final receipt; and add extra charges that no one can explain. Once you notice the charges... they act like they don't know what the chargers are for. I argued until I was able to speak to a supervisor, who then, tried to make me feel stupid by breaking down the charges. She then noticed that I was right and those charges were incorrect. I begged them to sign my receipt, confirming that the car wa... read more
I would give no stars if possible. I rented a car through Fox in Orlando, Florida. I bought the renters insurance that they offered me at the counter. I ended up getting in an accident with the car on my last day in Florida. I filled out all the necessary paperwork, spoke with the representative at the office, filed a claim and returned the car before needing to catch my flight. This was in March 13th, 2020. It is now May 28th, 2020 and Fox Rent A Car has told me that they are sending my claim to collections because the insu... read more
WOW! Reading the reviews of this company should tell you one thing, but experiencing 'business' with Fox Rent A Car is truly completely horrible. I'm a paying customer to this company and have not received any type of vehicle or service from them, yet they happily took my money ($300) and refuse to help to this day. I placed a reservation to be picked up at 8pm on a Saturday. Once I arrived they were closed and couldn't speak with any representatives that night because the line would just hang up. Next day the reservation is... read more
From: 5/24/2020 To: 5/24/2020 I'm Complaint Summary: I reserved a full size SUV #LAX-XXXXXXX. On my original request , it stated a Chevy suburban or similar. The car I received was a Toyota Forrunner. I asked the clerk if by chance they had any larger vehicles, because I had just rented a similar SUV, and with five teenage boys, driving to Arizona it was very uncomfortable. The clerk looked and advised that they had a suburban, that had not been reserved. She advised she would need to check to see the upgrade fee, inwhich I ... read more
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.2 star rating with 4,219 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.