Fox Rent A Car

Holly C 

on BBB

4 years ago

I've been waiting 2 weeks for my pre paid fuel reimbursement. I've called and been disconnected after a 45 min hold. I've done their online chat which said I would be connected with someone in 9 mins and never got to someone. I've emailed with someone named Harley who doesn't read the e-mails I've sent and just keeps asking for the RA number, which I've provided 3 times now. He is no longer responding. I've emailed customer service, no answer. They are crooks!!! Our vehicle was also a piece of ****. Malfunctioning electrical... read more

Jacob P 

on BBB

4 years ago

My experience with fox rental was very unpleasant. I rented two cars since the trip was with 10 people. when we got to the rental ***** they told me there is a limit of 1 car per person to rent. Where was that on the website when i rented the cars then? it said nothing about only being able to rent 1 car. After arguing with them for about an hour they finally gave us 2 cars. Drop off date was august XX XXXX and they charged me another $220 for "completing the rental" that was their explanation when i called them. I dont unde... read more

Ran S 

on BBB

4 years ago

I got completely screwed on my last rental. We rented a car in March if 2020 and did the 'pay now' to ensure we would have the vehicle secured. We were told the shuttle would pick up every fifteen minutes to take us from the airport to the rental location. An hour went by only for the shuttle to show up (mean while it was 11:00 pm at night, cold and I had 3 of my nieces with me, ages 12, 6 and 3). When the shuttle finally showed up he said they were out of cars to rent, even though I had secured mine by doing the 'pay now'. ... read more

michael s 

on BBB

4 years ago

Rented a car from Fox in fort Meyers, paid them 304.00 plus security deposit of 150.00. since it was during covid, the woman behind the counter said we had to purchase bridge sun pass ** 11.00 a day which turned out to be 11.99. and we only passed * times. I was told I would have just been billed for the amount of times we passed,by others who have had this issue abd rented from Enterprise.we paid. we were also talked into paying for fuel ahead of time, woman said to fill would only be 27.00, but failed to say all the surcha... read more

Austin T 

on BBB

4 years ago

My experience with the Fox Rent-A-Car company was awful, to say the least. Upon arriving to pick up the car there was an extremely long line with only three employees there to serve the customers. The first thing I noticed was the lack of social distancing within the business and most importantly the irresponsible use of masks by the employees themselves. After waiting in line for almost an hour I was called to the desk by a woman named Katherine to receive my rental car. After filling out the paperwork and being charged a $... read more

J S 

on BBB

4 years ago

I was very disappointed to arrive at the location and see that there was only 2 out of 9 registers open. The line was extremely long and congested. My logic, as well as several other people would be the more lines open the quicker in and out people would be. It just seems that there could be a more efficient system that is also safer. Even if it was just 1-2 people per party. This is my first time trying FOX I hope the next time I come they have a better process in place. If not, expect to wait way over 45 mins and be basica... read more

Gena K 

on BBB

4 years ago

On Saturday August 8, there was an extremely high up charge for the Uber fares, so my boyfriend decided to rent a car on Priceline. We chose a mid size SUV and the transaction was paid for in advance. We took the escalator to the car rental terminal, only to see that it was closed and we had to wait at the booth in the parking garage. The parking garage in the middle of summer is extremely hot and there were 4 individuals ahead of us waiting on the one customer service agent. After 45 minutes, we finally got to the window. T... read more

ChristieC 

on BBB

4 years ago

It is a wonder how they are still in business. I booked with them because of the rate I found through Priceline- my father actually warned me against them because they lost his reservation in a previous rental reservation and he said it was a nightmare. Thinking he was just being fussy, and not having all the disposable income in the world I figured the low rate was worth the gamble. I was WRONG. I was never sent an email confirmation by them, and when I called I was hung up on by their representatives twice after holding fo... read more

janice w 

on BBB

4 years ago

****** W A CLASS ACTION LAWSUIT NEEDS TO BE FILED AGAINST FOX RENT A CAR FOR THERE BUSINESS PRACTICES the reviews on the BBB website concerning fox and how customers are treated is just sad and horrendous. This is what I sent to every email located on fox websites and even to a contact person at CORPORATE back on 7/13/20 which as of now todays date is 8/7/20 and we still have not heard one word about what transpired that day from customer service, billing and not even a im sorry from corporate with a month approaching with f... read more