Fox Rent A Car

Amy 

on BBB

5 years ago

This is the worst rental car company in United States. Not even any company is close!!! In last Aug, I traveled to Denver for a day, and booked a car online. To try to save my time, I prepaid the renter online. I was waiting in the rental office from 9am to 12:30pm, more than 3 hours, to get a car. Since I already paid the renter, I still picked up the car. Since too much time was wasted, I had to cancel my original plan. Then, my nightmare begin. I was involved in an incident on the way I returned the car in hurry. Fortunat... read more

Pam 

on BBB

5 years ago

About 4 months ago, my husband rented a car online from Fox Rent a car, a suv to go to the mountains to be exact. It did not say anything about the suv not being a 4 wheel drive car. He had to pay then to get the deal. On 2/16/2020, we flew into Denver international, and waited at least 30 mins for a shuttle from the air port, and then another 2 hours to get the car. When we went up to the counter, the worker was very rude. He was going to give us a 2 wheel drive suv, and made us pay almost $200 more to get the 4 wheel drive... read more

John S 

on BBB

5 years ago

I was upsold by as much as $69 extra per day that was added to my online order plus another $15 attached to my online reservation. Done by the Tricky salesperson that obviously knows what he is doing. After reviewing my final receipt I decided to dispute it. Good luck! I was told I would receive a call back when I left their office when I returned my car but its been 2 month with no call back. It's impossible to talk to someone since you'll be stuck on queue with their customer service line for over 3 hours with 10 people al... read more

Shannon C 

on BBB

5 years ago

After waiting in line for 2 hours and getting a car with these lights coming on during our 2 hour drive we woke up to a flat tire when we have to drive another 3 hours today with a paid reservation. They didn't even have wind shield wiper fluid in the car. DO NOT RENT FROM THEM!!!!! Supervisior wouldn't refund us $100 we had to pay gas station attendant to fix tire because road side assistance would be hours. They also charged us $100 more than the price we paid Expedia to book them. Supervision was extremely rude and said h... read more

cjtiftig@gmail.com 

on BBB

5 years ago

This is the worst rental car company out there. The tire fell off the car and they gave us nothing but hassles about it instead of handling the safety problem. Then they charged $7.99/gallon for gas when we took back the car. This is getting charged back on my credit card, and small claims after that. 

Robert R 

on BBB

5 years ago

Fox is the worst car rental place ever! They charge you insurance even though you fax or email them proof! They charged me $82.39!don't use them! Especially the one at sat(san antonio airport.) 

Holly N 

on BBB

5 years ago

Summary: Counter staff deliberately misrespresented what California required for renter liability insurance and would not rental car to me despite my personal auto insurance covering California requirements greater than 10x. I returned my vehicle 14 minutes early and was charged both a late and early fee that was not itemized in my rental agreement. I only found out about the late charge after waiting almost 50 minutes to talk to Fox's customer representative after my trip. The car was adequate but dishonest sales tactics an... read more

Nick S 

on BBB

5 years ago

Absolute worst company ever. I booked my rental car through Priceline as to not have ANY financial obligation with fox rental car as I have had 2 horrible experiences in the past and judging by the reviews, they use these tricks to get more money out their customers without their consent. When filling out paper work I expressed that I had 3rd party insurance and would not need ANY coverage. The trick is, they put down a damage protection and tell you you have to sign that specific area to decline the coverage, then when you ... read more

Tom S 

on BBB

5 years ago

All rental cars were over booked, reservation confirmation numbers apparently mean nothing to them. We arrived on time for our scheduled pickup of our confirmed rental, and they had NO VEHICLES AVAILABLE! No notification was given to us that our reservation was no longer available. We waited over an hour in line to find out that they did not have any cars. Avoid FOX Rental Car in Phoenix. Multiple customers with car reservations were sent scrambling to other rental agencies.