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Friendship Kia of Beckley
- Mt Hope, WV
About this business
Location details
111 Midtown Ave, Mt Hope, WV, 25880, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I won’t be buying here again. I’ve been trying to find out about a vehicle registration for almost two weeks. When I call I get bounced around and the salesman won’t return my messages and I can’t get an answer to my question.
Recently purchased a 2025 Kia sorento and noticed when we got home the bumpers was alligned poorly after 2 appt at the dealership they told us there was nothing they can do don’t recommend them to anyone
As a loyal Kia customer on my third vehicle and second Telluride, I’m deeply disappointed with the service at Friendship Kia of Beckley. Over two months ago, I reported an issue with the door trim falling off. Since then, the problem has worsened, affecting all four doors, yet there’s been no resolution.  Each visit feels like starting from scratch—new service advisors, lack of communication, and no continuity. Today, I arrived to find no signage directing customers to the service department. I had to ask at the adjacent S... read more
I went in for an alignment, which they did, but came out with a dent above the passenger side window which WAS NOT there prior yet they refuse to take any accountability. I WOULD NOT buy a hot wheel car here if they sold them.
Went there a few weeks ago for grinding noise. Figured it was something with the brakes, they told me I needed all 4 brake pads and rotors changed and wanted to charge me $600 some dollars!! I told them I could get aftermarket parts cheaper, he gets on the phone and comes back with price of $300 some dollars lol I went to 2 different mechanics for quotes and they both said rotors were fine and it was only the front brake pads that needed changed. I ended up only paying $150. Don’t let the Kia service department rip you off... read more
Business response:
Your feedback is invaluable to us. Thank you for sharing your concerns. We take all feedback seriously and will address this issue internally.
I tried to purchase a vehicle from this dealership and was treated as less than a person. I made an appointment, and when I showed up, the person I had made the appointment with was unavailable. Then, I was shuffled to a very nice salesperson; however, he was too busy to work with me. I had my family with me and asked them to assemble some numbers so my family did not have to sit around a dealership all day, and I would return to the dealership to talk about the numbers. This never happened, and I had to call them for the nu... read more
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The service department has our brand new K5 for a week and still not looked at it. No answers, no estimates, nothing. So fair warning if your new car has every light on, power steering out, no hazard lights and it’s towed to Beckley, they have 3 technicians working and are unable to offer service in a timely manner. And no loaner because they have to see what’s wrong with your car for kia to possibly approve a loaner
This review is based on the service department. Since ownership has changed from hometown to friendship the service Dept is absolutely HORRIBLE. My first visit was like talking to the wall when trying to get my oil changed and tire rotation. Gave them the benefit of doubt where it was under new ownership and new employees. Second visit which was in September… one of the boys misplaced my car keys and couldn’t find them. Had the nerve to ask me if my car was under a different name. Service manager came out and found my keys. ... read more
Frequently asked questions about Friendship Kia of Beckley
How is Friendship Kia of Beckley rated?
Friendship Kia of Beckley has a 4.6 star rating with 920 reviews.
When is Friendship Kia of Beckley open?
Friendship Kia of Beckley is closed now. It will open at 8:30 a.m.