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Future Nissan of Folsom
- Folsom, CA
About this business
Location details
12610 Auto Mall Cir, Folsom, CA, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Had my car serviced. Nicole did not explain at time of service exactly what was going to be performed. When I picked up my car I did not receive a condition report. Nicole told me my tires had some cracking. The next day my tire light went on. I checked the tire pressures and all were not set correctly. I called and spoke to Nicole about the problem. And requested a call from her Manager. I corrected the issue and the next day the tire light came on again! I discovered a screw in one of the tires. I spoke to Corey and he tol... read more
Business response:
Hi Ralph & Linda, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (916) 608-5300 to speak to our manager directly.
I love Future Nissan I went there on Saturday with a Appointment met Joseph Jeff and Kevin ward they treated me with the most respect they was sooo extremely nice to me Joseph waited on me from head to feet offer something to drink cold water very Professional things I didn't Understand he explain to me where I will Understand so courtesy i will recommend anyone to Future Nissan wow i left there the Happiest person in the world with a beautiful Car something I love Future Nissan and the Staff made it happen May God continue ... read more
Business response:
Denise.porter, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (916) 608-5300 at your earliest convenience and we will do our best to resolve this with you.
THEY SHOULD OPEN AT 7AM I HAD JUST BOUGHT THE CAR AND ALREADY HAD PROBLEMS
Business response:
Bullbrace, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealership failed to contact me regarding the status of the car and issues that were located. The person that checked me in was not working the following day and no one contacted me. When I showed up to pick up the car I was told about issues that were located, but none of the issues were documented on my receipts. I believe the issues were due to staffing around Christmas. The lack of communication was very frustrating.
Business response:
Srich621, we truly appreciate your honest feedback. We would like to work towards a resolution, so if you are willing, please reach out to us at (916) 608-5300 to discuss this further. Marcus Mendiola
The Service Department at Future Nissan of Folsom went beyond the norm in the recent repair of my Rogue, especially Service Advisor Aaron Kuper who took the time to keep me appraised of the status of the job .
Business response:
Hi, we are so pleased you enjoyed your visit to Future Nissan Of Folsom!
"Even after making an appointment, I was told that my..." Even after making an appointment, I was told that my basic service (oil change and tire rotation with associated fluid and tire checks) would take two hours. After 2-1/2 hours, I was finally informed that the work was completed. I then had to complete paperwork, and my car was finally delivered approximately fifteen minutes later. This service should not have taken any longer than 30 minutes. If you are going to have an appointment system, then the length of stay shou... read more
"Waited two and one half weeks to get car when purchased...." Waited two and one half weeks to get car when purchased. Unacceptable! Will not purchase another car as didn’t expedite necessary work on used car. Was looking for a truck but not now . However they gave Granddaughter a car to drive.
"One question after having oil change they gave me a 32..." One question after having oil change they gave me a 32 point list of what they looked at one said wiper blades good blades are no good
"I'm happy but it took four days to get my car back Honda..." I'm happy but it took four days to get my car back Honda Civic 2016, And Pay a uduckable price.
Frequently asked questions about Future Nissan of Folsom
How is Future Nissan of Folsom rated?
Future Nissan of Folsom has a 4.6 star rating with 4,784 reviews.
When is Future Nissan of Folsom open?
Future Nissan of Folsom is closed now. It will open at 9:00 a.m.