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GAINSCO Auto Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I am very unhappy with this insurance company. They constantly give me the run around and do not do the job they are paid to do. I am being over charged for insurance every month. I file a claim and it takes over a week just for someone to call you back about it. THEY NEED TO DO BETTER!!!!
Business response:
Thank you for bringing this to our attention. I was unable to locate a claim number with the information in your post. Please contact me at 972-629-4480 so we can have your concerns addressed.
Run Away!!! Very disappointing! Very poor communication skills and professionalism. They refuse to etend the lease on my rental car, eventhough they were very late to respond to the bodyshop and they were truly dragging their feet. If I can give less than one star I would. I called so many times and left so many messages, no respond and finally they start to respond with text. Really poor company! You will be very disappointed and frustrated.
Business response:
We are sorry for your disappointment and thank you for bringing this to our attention. I was able to locate your claim number and have forwarded your file for review. A GAINSCO claims rep will be contacting you to address your concerns.
Run Away!!! Very disappointing! Very poor communication skills and professionalism. They refuse to etend the lease on my rental car, eventhough they were very late to respond to the bodyshop and they were truly dragging their feet. If I can give less than one star I would. I called so many times and left so many messages, no respond and finally they start to respond with text. Really poor company! You will be very disappointed and frustrated.
Business response:
We are sorry for your disappointment and thank you for bringing this to our attention. I was able to locate your claim number and have forwarded your file for review. A GAINSCO claims rep will be contacting you to address your concerns.
Horrible company! I can't believe State Farms represents them. I hit a deer in December 2022. My car is still not operating and it's 6/5/2023. Gainsco challenged me after my accident implying that i was lying about the accident. I didn't get my check until i proved to them that it really was an accident on that day. Now my front two seatbelts are not working. it's hard to get help
Business response:
I was able to locate your claim number and I have forwarded your claim file for review. A GAINSCO claims representative will be in contact to discuss your concerns.
THEY DONT CARE ABOUT THE PEOPLE JUST MAKING MO0NEY OFF THE CUSTOMER
Business response:
Hello Tim, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at (866)424-6726 Ext. 4713.
Cheap insurance doesn’t equal good insurance... this company is a joke... some shitty driving cheap ass hit me and had this insurance and they have been the most difficult insurance company to get information from... if you buy this insurance good luck... if you are hit by someone with this insurance save yourself the time and don’t call them... have your good insurance company handle it.
Business response:
We are sorry for your disappointment in the handling of your claim. GAINSCO takes pride in delivering on its commitments and we thank you for bringing this to our attention.
This is one of the worse insurance companies to deal with. If you are considering them, I would say run the other way. You are constantly given the run around about your policy information. One agent tells you one thing, while another agent tells you something else. I requested that my policy be canceled and they gave me the run around about that. I have to write on paper, take a picture, then email just to cancel my policy. I requested that the policy be canceled by the next billing period, but they decided to cancel it tha... read more
Business response:
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please email me at nina.andrade@gainsco.com at your earliest convenience.
THE ABSOLUTE WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER USED FOR ANYTHING EVER IN MY LIFE. THEIR SERVICE AND PRODUCT ARE GARBAGE. DO YOURSELF A FAVOR AND USE ANY OTHER COMPANY ON THE PLANET FOR INSURANCE.
Business response:
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please give us a call (855-442-4672) to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
By far the worst insurance company. You spend days (yes days!) just to get a hold of them, you sit on hold for like an hour every time & the staff are just plain rude. I ended up having to pay a late fee cause the auto pay didn’t work (when they had it still) so I spent days trying to get a hold of them and they made me pay the late fee anyways. If you’re considering this for insurance, I would suggest going some place else even if it costs more because this place is NOT worth it. I wouldn’t even give it one star by I had to... read more
Frequently asked questions about GAINSCO Auto Insurance
How is GAINSCO Auto Insurance rated?
GAINSCO Auto Insurance has a 3.9 star rating with 3,849 reviews.
When is GAINSCO Auto Insurance open?
GAINSCO Auto Insurance is closed now. It will open at 8:00 a.m.