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GAINSCO Auto Insurance
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
This is one of the worse insurance companies to deal with. If you are considering them, I would say run the other way. You are constantly given the run around about your policy information. One agent tells you one thing, while another agent tells you something else. I requested that my policy be canceled and they gave me the run around about that. I have to write on paper, take a picture, then email just to cancel my policy. I requested that the policy be canceled by the next billing period, but they decided to cancel it tha... read more
Business response:
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please email me at nina.andrade@gainsco.com at your earliest convenience.
THE ABSOLUTE WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER USED FOR ANYTHING EVER IN MY LIFE. THEIR SERVICE AND PRODUCT ARE GARBAGE. DO YOURSELF A FAVOR AND USE ANY OTHER COMPANY ON THE PLANET FOR INSURANCE.
Business response:
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please give us a call (855-442-4672) to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
By far the worst insurance company. You spend days (yes days!) just to get a hold of them, you sit on hold for like an hour every time & the staff are just plain rude. I ended up having to pay a late fee cause the auto pay didn’t work (when they had it still) so I spent days trying to get a hold of them and they made me pay the late fee anyways. If you’re considering this for insurance, I would suggest going some place else even if it costs more because this place is NOT worth it. I wouldn’t even give it one star by I had to... read more
I have never in my life dealt with such an incompetent business. The lack of customer service displayed by the “supervisors” and “managers” is incomprehensible. If you would like for your policy to be cancelled unknowingly and without notification, although you have paid your full monthly bill, this is the company to choose!
Business response:
Hi Lacey, Thank you for writing a review. We're sorry you had a bad experience. We would like you to give us the opportunity to review this with you, please contact us at your earliest convenience at 1-800-442-4672. Thank You, Nancy
These reviews must be from friends, family, and colleagues. This is the worst company that I have ever had to deal with. I rather go to Walmart during rush hour and stand in a 1 man line. 3 weeks ago 1 of their insurers backed into me. Adjuster came out quick, everything else is down hill. Can't get hold of no one. No agent handling claim, no supervisor in charge of agent handling claim. Left 5 messages, no response. Who monitors these parasites? I need to file a complaint against this company.
Business response:
Hello Felipe. We are sorry our claim process has not met your expectations. We would like to hear more details from you so that we may review your specific concern. Please call us, our service number is (844) 317-7393. Respectfully -Kate
Funny.... I see family members of employees leaving reviews ......How shady is that?
Business response:
Joe, thanks for spending some time checking out our reviews. We do think of ourselves as a BIG family here at GAINSCO however, we do not encourage fake reviews from anyone that is or is not a customer. -Kate
If I could leave no stars I would. I was hit by one of their drivers and have a nightmare dealing with them. I got tired of dealing with them so I paid my bill from the body shop with a guarantee from Dewayne I would have a check in hand in 2-4 days. Now they do not return my voicemails and I am still without my money.
Business response:
Hi Roger. We appreciate your valuable comment concerning your claim experience and regret that our service has not met your expectations. We would like to hear more details from you so that we may review your concern. Please call us, our service number is 844.317.7393. -Shelby
I was hit by one of there insurers and everyone I have talk to has not been much help and very rude.
Business response:
Hi, we're sorry our claim process has not met your expectations. We would like to hear more details from you so that we may review your specific concern. Please call us, our service number is (844) 317-7393. Respectfully -Kate
I want to say that Gary was a great help he was patient and answered all my questions throughly and explained everything to me like I was a 5yr old had a welcoming tone to his voice and was very kind and understood my frustration all in all I'd say he needs a raise great job Gary keep up the awesome work! !!!
Business response:
Leya, thank you for taking your time to share your service experience with Gary. We are happy to know he was able to provide assistance with your inquiry. We hope to continue to service your auto insurance needs. - Kate
Frequently asked questions about GAINSCO Auto Insurance
How is GAINSCO Auto Insurance rated?
GAINSCO Auto Insurance has a 3.9 star rating with 3,707 reviews.
When is GAINSCO Auto Insurance open?
GAINSCO Auto Insurance is open now. It will close at 8:00 p.m.