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Garden City Realty, Inc.
- Vacation Rentals
- Garden City Beach, SC
About this business
Location details
608 Atlantic Avenue, Garden City Beach, SC, 29576, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The check in process is a nightmare. 4 :00 is late enough but then you have to stand in line forever. So basically you lost an entire day of vacation.
Business response:
We regret to hear you had an unpleasant experience with us, Angie. We understand that a 4 p.m. check-in time can be frustrating, especially for folks traveling with small children. That's why we try to be as transparent as possible with our check-in policy by stating it Online and throughout the entire reservation process. We hope to see you again so we can improve your experience with us.
I would not recommend this Company to anyone, including my worst enemy. They have no issue renting units with Mold in the air ducts, roaches running around, half cleaned, etc. On every level their service failed. Went and stayed this past summer. They had to come out daily to clean/repair/something every day. Found mold and dust throughout the Vent ducts while they were there midweek as the vent covers were black with mold. Once they were removed, it only got worse. We had to beg to be moved as we both were feeling ill from ... read more
We rented a condo in October after the flood and cancelled due to conditions in the area. We lost all of our money. We have been renting with GCR for years and had been satisfied but will never use them again. Other rental agencies in the area give partial refunds and some agencies allow you to cancel up to 7 days prior to check in with no penalty. Travel insurance was not helpful. If one road is open to the area they will not accept a claim. BEWARE.
Recently rented a house online. When we went to look at it and realized that it was too small. They were nice enough to give us keys to other properties to look at. When we decided on another house that had more room, they informed us that we would have to pay $400 in cancellation fees in addition to the extra cost of the bigger property! Ended up keeping the original house! To top it all off we had to leave a day early because the house we rented flooded! 12 inches of water in the kitchen and bedrooms! Had to throw everyth... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Pat Christmas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.
Do not do not do NOT rent from Garden City Realty. To get to the point, dryer broke down, my family wasted a half day of our vacation as the laundry mat. Made four phone calls (over the span of two days) before anything was done about the dryer. Also, our air conditioner stopped working. There was threat of hurricane so we just packed it up and came home since we would have been sitting around with no air conditioning anyway and the weather was going to turn off bad. Staff was less than helpful. Once they get your money for... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Megan Ewing. We're sorry the dryer broke during your stay and that you had to go to the laundry mat. Unfortunately, we don't have major appliances on hand, they need to be ordered, and this issue was given high priority with our maintenance department. A new dryer was installed as quickly as possible and we were more than happy to reimburse you for the cost of doing your laundry off-site. We set a high standard for ourselves and are truly sorry to h... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Carole Crossman Ballard. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at (843) 651-2121 if there is anything else you would like to discuss with a manager.
My family and I stayed in Southern Sunrise. We checked in Sept 27. I received an email telling me the house had been inspected and was ready for our arrival. The house needs a deep cleaning done. (They only do this once a year.) Ceiling fans were very dirty as well as the baseboards. The trash had not been picked up from previous guest. When I called I was told it would be picked up on Friday. Saturday morning it was still there. We had to move it across the street to be able to enjoy the pool. When I emailed about it, they... read more
Business response:
Thank you for providing your feedback and letting us know about your concerns, Carole Crossman Ballard. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Unfortunately, we have no control over trash pick up and, understandably, Hurricane Florence and the aftermath did interrupt many businesses and offices, including the city. Likewise, our housekeeping department would have been more than happy to take care of the cleaning concerns you described, however, ... read more
Do not rent from this company. They take advantage of their customers during natural disasters. I hope they enjoy the money they kept from my family. It will be the last dollar I spend with this company.
Business response:
Thank you for providing your feedback, Mandy Wright. According to our records, due to hurricane Florence, Guest Services offered you a refund for unused nights on Sept. 19. This was accepted and credited to your credit card on Sept. 22. In addition, to cover non-refundable payments and other identified costs such as trip cancellations and evacuations, Garden City Realty provides guests with the option to include Travel Insurance during their vacation. We set a high standard for ourselves and are truly sorry to hear that st... read more
Greed over common sense. We are scheduled to come in Sept 29. The lady at the office “everything will be fine in 4 days.” A direct contradiction to South Carolina Emergency Management Division asking folks to stay out of Harry and Georgetown counties if at all possible. GCR offers no rescheduling no refunds. Clearly the lady at the office should pursue a career with SCEMD since she seems to know more than they do in these matters. Have always booked with GCR, never again. Use another agency, other realty companies are work... read more
Business response:
Hi Jan. It is true that folks traveling to and from the beach may need to find alternate routes due to inland river flooding, however, the coast itself is not under any advisory. If you purchased Travel Insurance, you may contact Red Sky Travel Insurance at 866-889-7409 or Online at www.SunTripPreserver.com to file a claim for a refund. For South Carolina travel conditions, please visit https://www.scdot.org/travel/travel-road.aspx and for North Carolina road closures and travel information, go to https://tims.ncdot.gov/ti... read more