user0618357 on Zillow
8 years ago
04/16/2013, 15:13 PM
I found Garden State Home Loans thru bankrate.com and Anthony and his team helped me with a refi which closed in approximately one month (end of March '13).
I was initially very skeptical about the one month process because my previous refi took approximately three months (Chase). The process with GSHL was straightforward and simple. As long as you have your paperwork and documents in order and provide them in a timely manner, you will have no issues working with Garden State Home Loans to close on a loan. Most of that one month was waiting for me to pull documents together (tax returns, pay stubs, etc.).
Great communications from this team. Anthony took the time to explain options as well as questions I had around specific details. On at least two occassions, he was available at his office after 8pm and took the time to answer the many questions I had, even when I asked questions he had already answered via email previously. Throughout the entire process, I always felt like I was dealing with a person and not simply a "processing center." When you call, a person will answer the phone. Emails are typically responded to within an hour. The most I had to wait was 2 hours out of the many emails I sent.
What I liked most was that Anthony was always professional and to the point. He told me what I needed to do by when and also informed me of what would happen next. There were no surprises throughout the process.
I normally don't write reviews but I decided to go with GSHL based on the strength of reviews posted by previous GSHL customers and I was glad I did. I was very satisfied with my experience with Garden State Home Loans.