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Genesis Counseling Center
- Counseling & Mental Health
- Hampton, VA
About this business
Location details
2202 Executive Dr, Ste C, Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was happy to get my thoughts about myself confirmed.
Business response:
Thank you for sharing your positive experience. We're grateful our services helped provide the clarity you were seeking.
I’m enjoying the information that my counselor is providing. I just wish we could meet at more convenient times. It’s difficult since I work during the day.
Business response:
We are happy to hear you're finding value in your sessions. We understand scheduling challenges and want to help find convenient times. Please know our admin hours are Monday - Friday, 9-5. Some clinicians may have a limited number of appointment times outside of this range, but the majority work inside those hours. You may wish to speak to your clinician to learn more. Thank you for taking the time to share.
Very useful and productive session. The counselor is outstanding and continues to provide the necessary support.
Business response:
We are delighted to hear about your productive session and appreciate your kind words about our counselor's outstanding support. We are here to help!
NP Short is wonderful. She listens and takes genuine interest in your progress.
Business response:
We are delighted to hear this positive feedback about our team's genuine commitment to patient progress and attentive care. Thanks for taking the time to share!
Jada was fantastic; she really made me feel at ease. I was quite anxious and nervous before, but she helped settle my nerves. She even provided me with a fidget toy, which was a thoughtful touch. Jada showed immense kindness and care, taking the time to explain things thoroughly. When I found it difficult to grasp what she was asking, she patiently rephrased her explanations in a way that made it much clearer for me.
Business response:
We are delighted to hear about your positive experience. Our team strives to create a comfortable, understanding environment while providing clear, patient-centered support for every client. Thank you for taking the time to share.
I truly appreciate and trust Estela . She taken me for some of my lowest lows to i can see a wonderful difference in myself that she has incorporated hard work to get there. She truly asset to your company. She gives me homework, education and food for thought. It's been a journey and some still to go, but with Estela I feel confident I am going to be alround better person. Thank you Estela.
Business response:
We greatly appreciate your positive feedback. We are thrilled to hear about the progress you've made with Genesis Counseling Center's help. Thank you for sharing your experience.
The Nurse did a great job getting to know me and asking pertinent questions. This was first visit prior to memory testing.
Business response:
We're overjoyed to hear that Genesis did a great job getting to know you and asking pertinent questions. Your feedback is incredibly valuable. We are here to help!
The process should be clearly explained and stated. If there is no intention of leaving the appointment with a prescription- that should be made clear. Not after you’ve spent 1/4 of your life filling out forms. To which I still don’t understand the point of because K Washington literally asked me EVERY QUESTION that I had already answered on the questionnaires. It seemed as if she was not interested in truly understanding or even knowing what was or had been going on. For her to minimize my experience and simply tell me to d... read more
Business response:
We apologize for falling short of your expectations. Your concerns about our process are important. Please contact us at (757) 827-7707 to discuss further with our Director of Operations. We hope to speak with you soon and work to regain your trust.
Unprofessional unorganized added to my stress
Business response:
We understand your concerns about feeling stressed. We strive to create a calm, comfortable, and professional atmosphere with every client interaction. We are sorry we have failed to do so for you. Your message has been forwarded to our Director of Operations. He will be reaching out soon to learn more and work to regain your trust.
Frequently asked questions about Genesis Counseling Center
How is Genesis Counseling Center rated?
Genesis Counseling Center has a 4.5 star rating with 684 reviews.
When is Genesis Counseling Center open?
Genesis Counseling Center is open now. It will close at 5:00 p.m.